---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Set up Chat to call

# Set up Chat to call {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Set up the chat to call functionality in your instance to enable the agents to
collaborate with the requester to resolve the issue.

The Chat to call functionality helps the requester to quickly get the resolution for their
issues.

Here is the flow-diagram of the chat to call functionality:

To enable the Chat to Call functionality you must install the Workspace Agent chat, Notify, and the Notify connector for Microsoft Teams plugins in your instance. You must also install ServiceNow for Teams installed with Virtual Agent or Virtual Agent Lite. For more information, refer the following topics:

* [Set up Agent
  Chat](https://www.servicenow.com/docs/access?context=ac-configure-agent-chat&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US)
* [Activate Notify](https://www.servicenow.com/docs/access?context=t_ActivateNotify&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)
* [Notify connector for Microsoft Teams](https://www.servicenow.com/docs/m7GHLV~pTo2As8Fplh62UA "Notify connector for Microsoft Teams enables you to manage and initiate a Microsoft Teams meeting directly from any record such as an incident, or a task.")
{#setup-chat-call__ul_tx5_s2h_w4b}

For more information on the workflow for chat to call flow, refer [Promote chat to a call from workspace](https://www.servicenow.com/docs/BkhnXhl3lWmL7H3A9RNrNQ "As an agent, you can initiate a chat with the caller from the workspace to quickly resolve the issue.").