---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Setup the Servicenow instance

# Setting up the ServiceNow instance for Microsoft Teams
integration {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Set up your ServiceNow® instance for the Microsoft Teams integrations.

## When to use Pre-published app or Self-configured app configuration {#setup-tenants__section_c23_5ll_lfc}

Use the self-configured app or pre-published app configuration based on the following conditions:

* In case of a single Microsoft tenant to multiple ServiceNow® instances integration, use the self-configured configuration setup.
* In case of a single Microsoft tenant to single ServiceNow® instance integration, it is recommend to use the pre-published configuration setup. However, you can still use the self-configured configuration setup.
* In case of a single ServiceNow® instance to multiple Microsoft tenant integration, use the Self-configured configuration setup.
{#setup-tenants__ul_uyw_tll_lfc}

For best practices and guidelines, refer to the Knowledge base article: [https://support.servicenow.com/kb?id=kb_article_view\&sysparm_article=KB1586849](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1586849).
* **[Setup for integrating pre-published apps with Microsoft Teams](https://www.servicenow.com/docs/tD0T33a3f~R~mdnQIKrEQw)**   
  Prepare your environment to set up and configure your ServiceNow instance for Microsoft Teams integrations using the pre-published app configuration.
* **[Setup for integrating self-configured apps with Microsoft Teams](https://www.servicenow.com/docs/xgK0oSfNUMKOO71vkWoQXw)**   
  Prepare your environment to set up and configure ServiceNow for Microsoft Teams integrations using the self-configured app.