---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a Universal request from Microsoft Teams

# Create a Universal request from Microsoft Teams {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a universal request with the help of the Virtual Agent. You can
access the Virtual Agent from the Microsoft Teams
application.

## Antes de Iniciar

Role required: none

## Procedimento

1. Launch the Microsoft Teams application.
2. Open the Now Virtual Agent chat window.
3. Enter your query in the chat window.  
   The Virtual Agent prompts you to select the type of help that you need.
4. Select Employee help request (Teams template).
5. Summarize your issue.
6. Confirm if the request contains any sensitive information.

## Resultado

A universal request is created for the issue.