---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Using Granular Delegation

# Using Granular Delegation {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 min. de leitura

Employees can use Granular Delegation to delegate their tasks to another eligible
employee.

## Delegate on-demand tasks {#ariaid-title2}

You can delegate an assigned task to another employee from your Employee Center.

### Antes de Iniciar

Role required: none  
You can also delegate an assigned task from the ServiceNow® mobile. For more information, see [Using granular delegation on ServiceNow mobile](https://www.servicenow.com/docs/9y5fiw4G7DyI~fuolwAQbw#granular-delegation-use-mobile "You can use Granular Delegation to delegate tasks from ServiceNow mobile.").  
Nota:  
You must create delegation rules before you can delegate on-demand tasks. For more information, see [Create delegation rules](https://www.servicenow.com/docs/fQCV~FPH0mkJnPUKm5Qsjg "Specify which records are available for service delegation. Specify records by table name, by a condition, and by whether they are an approval or an assignment.").

### Procedimento

1. Navigate to AllSelf-ServiceEmployee Center.
2. Select your login name or picture at the top, right corner.
3. Select Profile.
4. Scroll down to the My Delegates section and select the Add Delegate button.
5. Fill in the form.  
   {#hr-delegations-use__table_vzv_ttp_pnb__entry__2}

   | Field | Description |
   |-|-|
   | Delegate | The name of the person you are delegating your tasks to. |
   | Start date | Select the Show calendar icon (![Select date and time icon]()) and select the date you want delegations to start. |
   | End date | Click the Show calendar icon (![Select date and time icon]()) and select the date you want delegations to end. |
   | Duties | Select the duties you want to assign to the delegate for the time period you select. If your admin organized the duties into categories, the categories are listed before the individual duties. When you select a category, all of the duties in that category are selected. |
   [Tabela 1. Select a delegate and duties]

   {#hr-delegations-use__table_vzv_ttp_pnb}  
   Nota:  
   Setting up delegation does not automatically delegate the existing active tasks of delegator prior to the delegation start date. Tasks are delegated only in the following cases:
   * A new case is assigned to the delegator between the delegation start and end dates.
   * An existing case of the delegator updated during the delegation period.
   {#hr-delegations-use__ul_x4z_pbf_xhc}
6. Select Submit.  
   Nota:  
   You can also navigate to Granular DelegationMy Delegates and select New, or Granular DelegationCreate New Delegate to assign your tasks to another employee. For more information, see [View my delegates](https://www.servicenow.com/docs/9y5fiw4G7DyI~fuolwAQbw#view-my-delegates "Use the Granular Delegates list to view a list of employees that you have delegated your tasks to. You can also delegate your tasks to another employee as an alternative to using the Employee Center.").
7. Select the edit icon, then select Remove delegate to remove the delegate
8. Select the down arrow icon \[![Employee Center - Down arrow icon to show active delegations]() to view a list of delegates you have assigned your tasks to.
9. Select the edit icon to remove delegates when you have multiple delegates.

## View my delegates {#ariaid-title3}

Use the Granular Delegates list to view a list of employees
that you have delegated your tasks to. You can also delegate your tasks to another employee
as an alternative to using the Employee Center.

### Antes de Iniciar

* Role required: any role with access to task tables such as HR Task \[sn_hr_core_task\]
* Create one or more Delegation Rule records
* Verify that your delegate has access to the records specified by your delegation rules

{#view-my-delegates__ul_vzj_vrq_3nb}  
Nota:  
Admins can use the Create New Delegate form to assign tasks from a delegator to a delegate. For more information, see [Create a delegate](https://www.servicenow.com/docs/gqS_Qp6HyvmXHBIX0fDdYQ "Delegation admins (delegation_admin) can delegate tasks from one employee to another using Granular Delegate.").

### Procedimento

1. Navigate to AllGranular DelegationMy Delegates.
2. Click New.
3. On the form, fill in the fields:  
   {#view-my-delegates__table_urd_3v2_jpb__entry__2}

   | Field | Description |
   |-|-|
   | User | User (delegator) who delegates service tasks to a delegate. |
   | Delegate | User you want to delegate tasks to. |
   | Starts | Date when service delegation begins. |
   | Ends | Date when service delegation ends. |
   | All notifications | Option to send the delegate a copy of all notifications you receive during the delegation period. Select this option when you want the delegate to receive the delegation notification. For example, you want the delegate to receive notifications about activity stream or record updates. It is set to False by default to avoid concerns around getting notifications that has critical and sensitive data. Nota: Notifications with the Exclude Delegates option enabled override the True setting of this option. Use the Exclude Delegates option to prevent delegates from seeing confidential or protected information. |
   | Meeting invitations | Option to forward delegates meeting invitations. Select this option to forward the delegate any meeting invitations the instance generates or receives for you. It is set to False by default. |
   [Tabela 2. Delegate form]

   {#view-my-delegates__table_urd_3v2_jpb}
4. Select Save.
5. From the Delegation Rules related list, select Edit.
6. Select the delegation rules records you authorize this delegate to have.
7. Select Save.  
   The Granular Delegate form returns.
8. Select Update.
{#view-my-delegates__steps_trd_3v2_jpb}

## View delegations assigned to me {#ariaid-title4}

Use Granular Delegates list to view granular delegate records
for the logged in user or employees that have delegated tasks to you.

### Antes de Iniciar

* Role required: any role with access to task tables such as HR Task \[sn_hr_core_task\]
* Create one or more Delegation Rule records
* Verify that your delegate has access to the records specified by your delegation rules
{#view-delegated-to-me__ul_vzj_vrq_3nb}

### Procedimento

1. Navigate to AllGranular DelegationDelegated to Me.  
   A list of delegation records assigned to you appears.
2. To view a delegation record, select the date link under the Starts column.
3. To view the user record of the delegator, select the user link under the User column.
4. To create a new the delegation, select New.
5. Fill in the form.  
   {#view-delegated-to-me__table_klq_cg2_jpb__entry__2}

   | Field | Description |
   |-|-|
   | User | Logged in user (delegator) who delegates service tasks to a delegate. |
   | Starts | Date when service delegation begins. The default is the current date and time. |
   | Delegate | User you want to delegate tasks to. Nota: The default value is the logged in user. You need to change this to the user you are delegating tasks to. |
   | Ends | Date when service delegation ends. |
   | All notifications | Option to send the delegate a copy of all notifications you receive during the delegation period. Select this option when you want the delegate to receive the delegation notification. For example, you want the delegate to receive notifications about activity stream or record updates. It is set to False by default to avoid concerns around getting notifications that has critical and sensitive data. Nota: Notifications with the Exclude Delegates option enabled override the True setting of this option. Use the Exclude Delegates option to prevent delegates from seeing confidential or protected information. |
   | Meeting invitations | Option to forward delegates meeting invitations. Select this option to forward the delegate any meeting invitations the instance generates or receives for you. It is set to False by default. |
   [Tabela 3. Granular Delegate]

   {#view-delegated-to-me__table_klq_cg2_jpb}
6. Select Save.  
   The Delegation Rules related list appears.
7. Select Edit to assign delegation rules to a delegate.  
   You can use condition filters to search for delegation rules.
8. Select delegation rules under the Collection column you want to assign to a delegate and move them to the Delegation Rules List column.
9. Select Save.  
   The Granular Delegate form returns.

## Using granular delegation on ServiceNow mobile {#ariaid-title5}

You can use Granular Delegation to delegate tasks from ServiceNow® mobile.  
To delegate your tasks using the ServiceNow® mobile:

* Select your HR profile
* Add a delegate
* Add details of the delegation
* Submit the delegation
{#granular-delegation-use-mobile__ul_i5m_cjl_spb}

For more information on the ServiceNow® mobile application, see [ServiceNow Mobile](https://www.servicenow.com/docs/access?context=mobile-config-navigation&version=australia&pubname=australia-mobile&ft:locale=en-US).

### Delegate tasks using the ServiceNow mobile {#ariaid-title6}

You can delegate tasks to other eligible users from the ServiceNow® mobile.

#### Antes de Iniciar

Role required: sn_hr_core.case_writer

#### Procedimento

1. Navigate to the AllServiceNow mobile home page.
2. Select the HR profile icon in the top, right corner.  
3. Select the edit icon (![Edit icon]()).  
4. Select the Add a Delegate button.
5. Fill in the form.  
   {#gran-del-mobile-delegate-tasks__simpletable_dld_b2r_spb__entry__2}

   | Field | Description |
   |-|-|
   | Delegate | Person authorized as a delegate. Select a person you want to delegate your duties to. |
   | Start date | Date when the service delegation begins. |
   | End date | Date when the service delegation ends. |
   | Duties | The duties you want to delegate. A list of duties appears after you select Duties. Select the duties you want to delegate and a check mark appears next to the duty. |
   [Tabela 4. Granular Delegation mobile form]

   {#gran-del-mobile-delegate-tasks__simpletable_dld_b2r_spb}
6. Select Submit.  
   Your Employee Profile appears. To see a list of people you have delegated tasks to, select the Delegates tab.

### View tasks delegated to you on the ServiceNow mobile {#ariaid-title7}

You can use the ServiceNow® mobile to view tasks delegated to
you.

#### Antes de Iniciar

Role required: sn_hr_core.case_writer  
Notification of delegated tasks are sent to your email address if your HR profile contains that information. For more information, see [HR Profile](https://www.servicenow.com/docs/kmJ83OsxnseZR2Y80X39PA "The HR Profile application stores confidential employee data, such as name, personal contact information, email addresses, employment history, and contacts, in the scoped version of HR.").  
Nota:  
If your company uses Connect, you can choose what notifications you receive. For more information on notifications, see [Enable or disable
Connect notifications globally](https://www.servicenow.com/docs/access?context=t_EnableDisableConnectNotifications&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

#### Procedimento

Navigate to the mobile AllHomeMy Tasks.  
A list of tasks delegated to you appears.