---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure HR service for creating an HR case for an injury

# Configure HR service for creating an HR case for an injury {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure the HR service that you want to use for creating HR cases for injuries and illnesses.

## Antes de Iniciar

Ensure that the following conditions are met:

* The Human Resources Scoped App: Core (com.sn_hr_core) plugin is installed on your ServiceNow instance. For more information on activating it, see [Activate Case and Knowledge Management](https://www.servicenow.com/docs/gZB6CwJvC4xxO3_iTsKjXA "You can activate Human Resources Scoped App: Core [com.sn_hr_core] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.").
* The application scope is selected as Health and Safety Case Management. For more information, see [Application picker](https://www.servicenow.com/docs/access?context=c_ApplicationPicker&version=australia&pubname=australia-application-development&ft:locale=en-US).
{#hs-configure-hr-service-property-case-injury__ul_gr3_3sn_bcc}

Role required: sn_hs_cm.case_manager and sn_hr_core.admin

## Por Que e Quando Desempenhar Esta Tarefa

For information on HR services and what you can configure, see [HR services](https://www.servicenow.com/docs/_5hlEAPR22IiqNa7z7cD7g "HR services are the requests and assistance an HR organization provides its employees, such as benefits enrollment, direct deposit setup, and requests for relocation assistance.").

## Procedimento

1. Copy the sys_id of the HR service.
   1. Navigate to AllHR AdministrationHR ServicesHR Service Configuration.
   2. In the list, select the HR service that you want to use for creating HR cases from injury and illness records.
   3. Right-click the HR service and select Copy sys_id.
   {#hs-configure-hr-service-property-case-injury__substeps_r3w_l4k_bcc}
2. Update the sys_id of the HR service in the system property.
   1. Navigate to AllHealth and SafetyHealth and Safety administrationProperties.
   2. In the HR Service sys_id (sn_hs_cm.hr_service_sys_id) property, update the sys_id that you copied in step 1.
   3. Select Save.
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**Tópico anterior:** [Install Health and Safety Case Management](https://www.servicenow.com/docs/2QRsXrf1JSDU0_jxWfEVCQ "You can install the Health and Safety Case Management application (sn_hs_cm) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.")  
**Próximo tópico:** [Submitting Health and Safety cases](https://www.servicenow.com/docs/T5GnWfwoHlj8DWDO8yxlUQ "Safety case manager can begin the resolution process by creating cases based on questions received from employees. Employees can also directly ask a health and safety-related questions from the Employee Center. They can fill out the Health and Safety question form, select an appropriate category for their question, and then submit it.")