---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Work on a safety incident

# Work on a safety incident {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Work on a safety incident assigned to you to collect incident information, ensure that any outstanding tasks are completed, and resolve the incident.

## Antes de Iniciar

Role required: sn_ohs_im.manager, sn_ohs_im.agent, or sn_ohs_im.operations_manager

## Por Que e Quando Desempenhar Esta Tarefa

Use the Report an incident playbook available with Health and Safety Incident Management to manage safety incidents and resolve them. You can access the Report an incident playbook tab when a safety incident is assigned to you.

For more information on how to interact with a playbook, see [Playbooks](https://www.servicenow.com/docs/access?context=playbook-ui&version=australia&pubname=australia-build-workflows&ft:locale=en-US).  
Nota:  
To work in a tab-based experience for safety incidents, your administrator can disable the playbook through Health and Safety properties. For more information, see [Disable the safety incident playbook](https://www.servicenow.com/docs/mHv2uC38fugB6rBwjm3ovw "If you need to enable a tab-based experience for safety incidents in your instance, configure the property that disables the Report an incident playbook.").

## Procedimento

1. Navigate to AllHealth and SafetyHealth and Safety Workspace.
2. Select the incident management icon (![Incident Management icon.]()).
3. In the Lists tab, select Safety Incidents and then All.
4. In the list, select the incident to work on.
5. Select the Report an incident tab.  
   This playbook guides you through the steps that are involved in resolving an incident.
6. Record the information related to the incident using the playbook activities and tasks.  
   Selecting Mark complete marks an activity as complete and makes the next activity or stage available in the playbook. However, you can also select Skip to move to the next
   activity. You can go back to previous activities and update them later.
   * Add event details, to add event location and sequence of events. For more information, see [Log sequence of events](https://www.servicenow.com/docs/DNk8iYcfaw18Ve9k0M3~yg "Add hazards and log a sequence of events for a safety incident as part of its investigation.").
   * Add people involved, to add people involved in the incident such as an injured person, witnesses, and collaborators. For more information, see [Add or modify people involved](https://www.servicenow.com/docs/D51YmMK8MK7Df~wbjbeStg "Add a person involved or modify the information of an existing person involved in a safety incident.").
   * Add injury and illness, to log an injury and illness report for each affected person during the incident. For more information, see [Log an injury and illness](https://www.servicenow.com/docs/2JUXzgJoTsg1ppfiHKbugw "Log an injury and illness that resulted from a health and safety incident.")
   * Add assets involved, if an asset was involved in this incident. For more information, see [Associate an asset to the incident](https://www.servicenow.com/docs/pWo3A2vBlsrbTcxoaPY2BA "Associate an enterprise asset with a safety incident.").
   * Add root cause analysis, to perform root cause analysis for the incident. For more information, see [Perform root cause analysis](https://www.servicenow.com/docs/iBzXDSiyjYvLgj~pVbqUNA "Perform a root cause analysis (RCA) for a safety incident as you go through its investigation.").
   {#work-hs-incident-observation__choices_ysv_zn4_g5b}
7. Add actions based on your root cause analysis.  
   For more information, see [Add an action for a safety incident or observation](https://www.servicenow.com/docs/gaqrkjPYg0I7E3qyDbhZAQ "Add an action to address the root causes of the reported safety incident or observation. You can add multiple actions for the incident or observation.").
8. Record your findings that you gathered about the incident.  
   You can use these sections to add your findings:
   * Attachments section to attach findings in the form of image, video, and documentation such as a signed witness statement.
   * Activity section to add findings in the form of free text. You can also use this section to add links to related knowledge base articles.
   {#work-hs-incident-observation__ul_adg_pqz_gzb}
9. **Opcional:** Research content related to the incident by selecting the Agent assist icon (![agent assist icon]()).  
   Agent assist searches the knowledge base using the text from the incident's Short description field and shows relevant articles.
10. **Opcional:** Generate a report for the safety incident, if needed.  
    For more information, see [Generate a report for a safety incident, observation, or injury](https://www.servicenow.com/docs/d4gZGF1~OBq3HEVgHDC1UQ "Generate a report for a safety incident, observation, or an injury that you want to export for your regional or industry-specific requirements.").
11. **Opcional:** [Close the safety incident](https://www.servicenow.com/docs/BBazNYMWp9avoH~RJkv8Eg "Close a safety incident or observation assigned to you when you complete all activities for resolving it.") after all activities are complete.  
    The incident moves to the Closed Complete state.
* **[Add hazards and log sequence of events for a safety incident](https://www.servicenow.com/docs/DNk8iYcfaw18Ve9k0M3~yg)**   
  Add hazards and log a sequence of events for a safety incident as part of its investigation.
* **[Manage people involved in a safety incident](https://www.servicenow.com/docs/D51YmMK8MK7Df~wbjbeStg)**   
  Add a person involved or modify the information of an existing person involved in a safety incident.
* **[Log an injury and illness](https://www.servicenow.com/docs/2JUXzgJoTsg1ppfiHKbugw)**   
  Log an injury and illness that resulted from a health and safety incident.
* **[Associate an asset with a safety incident](https://www.servicenow.com/docs/pWo3A2vBlsrbTcxoaPY2BA)**   
  Associate an enterprise asset with a safety incident.
* **[Perform root cause analysis for a safety incident](https://www.servicenow.com/docs/iBzXDSiyjYvLgj~pVbqUNA)**   
  Perform a root cause analysis (RCA) for a safety incident as you go through its investigation.