---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Client roles

# Client roles {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can control what HR functionality that an employee can access using Client Roles. You can license all employees or provide HR services to users in a specific location or group.{#c_ClientRoles__hr_client_roles_sd}

Client roles define access within the application. For more information, see [Manage HR roles](https://www.servicenow.com/docs/lDZQOdLz9QYh7L2KNaUHcw "Roles control access to features and capabilities in modules in the HR application.").{#c_ClientRoles__hr_client_role_intro}  
ServiceNow provides these roles and modifying them is not recommended. These roles can be added to other roles or groups. There are two groups:

* HR fulfillment support: sn_core_hrsm
* HR Service Portal: sn_core_hrsp
{#c_ClientRoles__ul_kft_b2y_kx}  
Both roles contains conditions depending on the type of user:

* Alumni (only used when you have the Alumni Center installed). For more information, see [Setting up your Alumni Center](https://www.servicenow.com/docs/1Wk~EJ_MvQjZoNM9ZmD2dA "Set up your Alumni Center so you can communicate with your former employees or non-employees.").
* Contingent
* Contractor
* Employee
* Employment Type
* Location
* New Hire
* New Hires Only
* Office Based Employees
* Remote Employees

{#c_ClientRoles__ul_aqq_22y_kx} Figura 1. Client Roles  
Nota:  
When creating an HR case and an employee does not display, ensure that the employee has any of the sn_hr_core.hrsm roles assigned. Also, when an employee cannot access the HR Service Portal, ensure any of the sn_hr_core.hrsp roles are assigned.
Client roles are defined and administered like regular roles. ServiceNow tracks them for licensing purposes.

Assignment of client role rules is defined in the Client Role Assignment Rules module.
* **[Client role assignment rules](https://www.servicenow.com/docs/Su9IU7fiDUhGcsNi7dvO7g)**   
  Use Client Role Assignment Rules to automatically assign or reassign a role to an employee.