---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR skills management

# HR skills management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Your organization can define HR skills to establish the qualifications of HR staff.
Skills can be included in the auto-assignment process used to assign HR agents to HR cases and
tasks.

Some HR skills are predefined, and you can create as many other skills as you need. You can
assign skills to users or groups. When you assign a skill to a group, the skill is assigned to
every group member.

Skills are also a way to ensure that HR cases are assigned to the correct group or
individual.  
When an HR case is opened:

* Matching rules are used to determine case assignment by matching criteria. Refer to [Matching rules for case
  assignment](https://www.servicenow.com/docs/access?context=case-assignment-matching-rules&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) .
* An HR template is applied based on the HR Service selected.
* An HR template assigns the skill required for the case or task.
* The skill determines which group or individual is assigned to the case.  
  Nota:  
  If an HR case is created without skills, it will be assigned to a user without skills.
{#c_HRSkillsManagement__ul_umd_srn_qy}
* **[Assign an HR skill to a group](https://www.servicenow.com/docs/2n411JoLB7PBAHyaqOOw5A)**   
  When you assign skills to HR groups, all members of the group inherit the skills and any child skills.
* **[Add or modify an HR skill](https://www.servicenow.com/docs/Wl3LDQm30OhK8CztwTdpbA)**   
  You can create HR skills and assign them to HR staff to assist with the auto-assignment of HR cases and tasks.
* **[Assign an HR skill to a user](https://www.servicenow.com/docs/nob_Z8ZYR9G6AkWHZFnHoA)**   
  You can assign skills to HR users to facilitate the auto-assignment of HR cases and tasks.