---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Enable or disable an HR Center of Excellence (COE)

# Enable or disable an HR Center of Excellence (COE) {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable or disable an HR Center of Excellence (COE) for use. COEs are tables that
extend the HR Case \[sn_hr_core_case\] table and part of a functional discipline, such as
total rewards or talent management. COEs are also part of HR services that contain topic
category and detail.

## Antes de Iniciar

Role required: sn_hr_core.admin  
Deactivate COEs manually on all your environments, if your company:

* Does not use COEs.
* Wants to deactivate COEs.
* Has multiple environments and you're using system update sets to update changes.  
  Nota:  
  System update sets capture deactivation in one environment, but after a patch or upgrade, COEs are active in your other environments. See [System update sets](https://www.servicenow.com/docs/access?context=system-update-sets&version=australia&pubname=australia-application-development&ft:locale=en-US).
{#configure-hr-center-of-excellence-coe__ul_q1z_xms_f3b}

## Procedimento

1. Navigate to AllHR AdministrationCOE Configuration.
2. Enable or disable the applicable HR Center of Excellence (COE).  
   Nota:  
   The COEs available to you may differ depending on the HR package you have.
   * The categorization of HR catalog items are employee-facing only, and have no relation to the categorization of HR services under the HR Centers of Excellence (COEs) data model.
   * If you are creating a new HR service and plan to make it available for employee self-service, see [HR catalog item configuration](https://www.servicenow.com/docs/UGSMc9syKwOTHwl3FQmxsw "HR catalog items are the HR services that your organization makes available for employees to request directly from the HR service catalog."). Creating a new HR catalog item automatically creates a corresponding HR service, and you can avoid creating duplicate services.
   * If you have an existing HR service that you want to make available for employee self-service, do not create an HR catalog item. (Creating a HR catalog item automatically creates a corresponding HR service.) Instead, see [Configure a record producer for an HR service](https://www.servicenow.com/docs/nxfWnk1jrE4mifpffjVL6A "Make an existing HR service available for employee self-service by adding it to the HR service catalog.") to add the existing service as an HR catalog item in the HR service catalog.
   * The Agent Workspace for HR Case Management is highly configurable for HR agents. It supports the same functionality in the Classic HR Service Delivery Agent Workspace.
   {#configure-hr-center-of-excellence-coe__ul_qrw_tp4_zsb}

   COEs that are not associated with any HR services, topic details, categories, or record producers are automatically disabled.

   When you disable a COE, all associated HR services are also disabled. However, the extended tables linked to that COE remain accessible and are not disabled. Any active cases under the deactivated COE will continue to
   remain active; only the COE itself is deactivated.
3. Click Save.