---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configuring HR Service Delivery integration with Oracle Cloud HCM

# Configuring HR Service Delivery integration with Oracle Cloud HCM {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Set up Oracle HCM for HR Service Delivery to pull worker data from Oracle
HCM into a ServiceNow instance. View worker profiles from Oracle HCM Cloud
in ServiceNow
HR Service Delivery.

## Antes de Iniciar

* Role required: None
* Activate HR Service Delivery integration with Oracle Cloud HCM that automatically activates Enterprise Service Management Integrations Framework and Oracle HCM Cloud spoke.  
  Nota:  
  If you are upgrading from HR Service Delivery integration with Oracle Cloud HCM V 1.0.1 to a later version, follow the instructions in this [KB article](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0997699).
{#configure-oracle-hcm__ul_jjb_s3s_msb}

## Procedimento

1. Install update sets.  
   For more information, see [update sets in supporting links in ServiceNow store](https://store.servicenow.com/sn_appstore_store.do#!/store/application/6008b56b1b20281050d621b5ec4bcbdd/1.0.2).
2. Allow RCAs manually in the Utah release.  
   This step is not required if you have already upgraded to Enterprise Service Management Integrations Framework 3.3.8 version.

   Allow the Restricted Caller Access records with Status = Requested
   and Source Scope = Enterprise Service Management Integrations Framework.
3. For better performance, index the employee number field in HR Profile table and index coalesce fields in [transform
   maps](https://www.servicenow.com/docs/oJEz1RfVtRTyHdD0lRPIUw "Transform maps specify data relationships between a source table and a target table.").  
   For more information, see [create a table index](https://www.servicenow.com/docs/access?context=t_CreateCustomIndex&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
4. Set up Oracle HCM spoke.  
   For more information, see set up [Oracle HCM Cloud spoke](https://www.servicenow.com/docs/access?context=setup-oracle-hcm&version=australia&pubname=australia-integrate-applications&ft:locale=en-US).
5. **Opcional:** Configure integration source properties for HR Service Delivery integration with Oracle Cloud HCM  
   For more information, see [Configure properties](https://www.servicenow.com/docs/X4Sbc~ilDvODsZNUH73a6Q "Once you set up HR Service Delivery integration with Oracle Cloud HCM, the source record for the Oracle HCM Cloud application is automatically created in the Enterprise Service Management Integrations Framework, Source module. The integrations source properties can be used to configure the HR Service Delivery integration with Oracle Cloud HCM.").
6. Activate and run the scheduled flow that synchronizes Worker profile information between Oracle HCM and ServiceNow HR Service Delivery periodically.  
   For more information, see [Activate schedule flows](https://www.servicenow.com/docs/7nyi7WhNutrAxVNszV~gyA "Activate a schedule flow that interacts with Oracle HCM to pull worker profile information into a ServiceNow instance. This flow automatically pulls all new changes in the Oracle HCM and keeps the worker profiles updated in the HR Service Delivery.").