---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure

# Configuring Case and Knowledge Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Install the plugin and configure features to enable HR agents to work on requests.

## Configuration overview {#configuring-ckm__cf-config-parent-checklist}

1.

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2.

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{#configuring-ckm__cf-config-parent-tasks-ol}

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{#configuring-ckm__cf-config-parent-tasks-ul}

## Using guided setup to implement Case and Knowledge Management {#configuring-ckm__cf-config-parent-guided}

Guided setup provides a sequence of tasks that help you configure Case and Knowledge Management on your instance. To open guided setup for Case and Knowledge Management, navigate to HR AdministrationGuided Setup.

For more information, see [Guided setup for HR Service Delivery](https://www.servicenow.com/docs/nwmtPUjhCaueV9rFx4UQbA "Run the guided setup to complete the relevant tasks for getting started with the HR Scoped application.").
**Referência relacionada**   

* [Components installed with Case and Knowledge Management](https://www.servicenow.com/docs/_~pK9x3ajyXxUYJ8uzducw "Several types of components install with the activation of the Case and Knowledge Management plugin, including tables, user roles, and scheduled jobs.")