---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configuring HR Service Delivery Integration with SuccessFactors

# Configuring HR Service Delivery Integration with SuccessFactors {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

After you install the HR Service Delivery Integration with SuccessFactors, the services
for SuccessFactors are automatically created in Enterprise Service Management Integrations Framework.

## Antes de Iniciar

* Role required: sn_hr_sf.admin
* Activate HR Service Delivery Integration with SuccessFactors that automatically activates Enterprise Service Management Integrations Framework and SuccessFactors spoke.
{#configuring-hr-service-delivery-integration-with-success-factors__ul_jjb_s3s_msb}

## Procedimento

1. Allow RCAs manually.  
   Allow the Restricted Caller Access records with Status = Requested and Source Scope = Enterprise Service Management Integrations Framework or HR Service Delivery Integration with Successfactors.
2. For better performance, index the employee number field in the HR Profile table and index coalesce fields in [Use transform maps](https://www.servicenow.com/docs/aiXiTy2khik~og7~MbIAUg "Transform maps specify data relationships between source table and target table.").  
   For more information, see [create a table index](https://www.servicenow.com/docs/access?context=t_CreateCustomIndex&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
3. Set up SuccessFactors spoke.  
   Nota:  
   To use HR Service Delivery Integration with SuccessFactors, ensure to set up the SuccessFactors spoke version 3.1.2
   For more information, see set up [SuccessFactors Spoke](https://www.servicenow.com/docs/access?context=successfactors-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US).
4. **Opcional:** Configure integration source properties for [Source for HR Service Delivery Integration with SuccessFactors](https://www.servicenow.com/docs/grHgowRI7tWp77Ly_aFQDQ "Once you set up the HR Service Delivery Integration with SuccessFactors application, the source record for SuccessFactors application is automatically created in Enterprise Service Management Integrations Framework, Source module. The SuccessFactors source record in the in Enterprise Service Management Integrations Framework application contains a predefined set of properties and HR Integration Services.").
5. Activate and run the scheduled flow that synchronizes Worker profile information between SuccessFactors and ServiceNow HR Service Delivery periodically.  
   For more information, see [Activating schedule flows](https://www.servicenow.com/docs/M8RxF2~yET_WkqXP5BP99A "Activate the schedule flow that interacts with SuccessFactors to pull worker profile information and tasks into a ServiceNow application.").
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