---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Advanced Work Assignment (AWA) for HR Service Delivery

# Advanced Work Assignment (AWA) for HR Service Delivery {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use the ServiceNow
Advanced Work Assignment for HR Service Delivery feature to
automatically assign HR cases to agents based on availability, capacity, and skills.

AWA for HR Service Delivery pushes cases and tasks to qualified agents using
work item queues, routing conditions, and assignment criteria that you define.

For more information, see Agent Workspace Advanced Work Assignment (AWA).

AWA is also available for HR Service Delivery
Agent Workspace. For more information, see .