---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee Relations

# Employee Relations {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

With Employee Relations (ER), handle a sensitive complaint with tighter security. Maintain complete confidentiality and protect the privacy of the user who has raised the complaint.

## Get started {#hr-case-employee-relations__cf-app-landing-get-started}

|-|-|-|
| [ExploreLearn more about Employee Relations](https://www.servicenow.com/docs/EGFD26NXtxiVpjLIJ2lu6g "Learn how to use Employee Relations starting from raising a complaint till the closure of ER case.") | [ConfigurePlan and configure your implementation](https://www.servicenow.com/docs/9etjpaCf8mNut~dC4nREOw "Set up HR Service Delivery Employee Relations (ER) so that your agents can engage with your employees, answer questions, create ER cases, create related records, and resolve issues.") | [Reporting ![]()Use historical trends and data comparisons for Employee Relations to assess organizational performance.](_5CazblhhYTCOPWhxJ2Bdw "Analytics and Reporting Solutions contain prepackaged Performance Analytics content for use with other ServiceNow AI Platform products. This Analytics and Reporting Solution provides you with historical trends and data comparisons for Employee Relations to assess organizational performance.") |
| [UseUse Employee relations to efficiently handle and resolve sensitive cases.](https://www.servicenow.com/docs/2FrTk_7TeUMI7xtfsGQRzA "Creating an HR Service Delivery Employee Relations (ER) case is similar to creating any HR case with some differences.") | [IntegrationIntegrate with different applications to expand the capabilities and effectiveness of Employee Relations](https://www.servicenow.com/docs/z7ikKr8XLD5riG~fTaib5Q#emp-relations-legal "Employees can submit complaints through the Employee Center portal without worrying about who should investigate the complaint. During the triaging or investigation process, fulfillers working on these issues can transfer them back and forth between the Legal and HR departments as necessary for resolution.") |   |
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## Troubleshoot and get help {#hr-case-employee-relations__cf-app-landing-get-help}

* [Ask questions and explore other resources for Employee Relations in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
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