---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR Service Delivery

# HR Service Delivery {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

HR Service Delivery is a suite of applications that drive employee productivity from hire to retire by connecting the systems and experiences across HR and the enterprise.

|-|-|-|
| [AI-Powered ExperiencesLearn about the generative AI skills and capabilities offered by Now Assist for HRSD](https://www.servicenow.com/docs/b4BMpUa~6CAFl8k1eP6Hag "Use the ServiceNow Now Assist for HR Service Delivery (HRSD) application to summarize the case information, generate resolution notes, and summarize the chat information for an interaction. You can enable your agents to understand the chat and case context so that they can propose quicker resolutions to your requesters.") | [Hiring ExperiencesStreamline and enhance the entire hiring journey for hiring managers, recruiters, interviewers, and applicants.](https://www.servicenow.com/docs/bCRvD6BNko4ZbA_7vDeZ_g "Hiring Experiences is a suite of applications that is designed to streamline and enhance the entire hiring journey for hiring managers, recruiters, interviewers, and applicants.") | [Growth ExperiencesHelp employees develop, grow and deliver on critical business outcomes](https://www.servicenow.com/docs/oi2eo2CNKf4fhdL41JsABA "The ServiceNow Growth Experiences applications use a suite of products to help employees develop, grow and deliver on critical business outcomes.") |
| [Employee Journey ManagementEnable managers and organizations to drive employee engagement and productivity](https://www.servicenow.com/docs/JjV3FurBtUxAoLYVZi0o7w "Employee Journey Management integrates HR Service Delivery features and applications to enable employees, managers, and the organization to initiate and manage journeys to drive employee engagement and productivity. There are several applications, plugins, integrations, and features that are available for Employee Journey Management.") | [Alumni Service CenterProvide former employees, volunteers, and contractors with access to services and resources](https://www.servicenow.com/docs/DO3uOfDv6NTjBUecQotDJg#alumni-service-center "The Alumni Center is your dedicated hub to stay connected with the organization after your tenure.") | [Manager HubEnable managers to self-service and proactively engage with their team](https://www.servicenow.com/docs/VU7EXcuxecIQigRXxMgxKg "The ServiceNow Manager Hub increases managers self-service and proactive engagement with their team by providing insights and recommended actions for what's most urgent and important to drive team success. It enables managers to grow as leaders through curated and personalised resources.") |
| [Agent WorkspaceEnable agents to interact with employees, respond to inquiries, and resolve issues quickly.](https://www.servicenow.com/docs/6igzTwL5Fh2wCuJWQ2~qrw "Agent Workspace for HR Case Management (Configurable) is one of two workspaces available for the HR Service Delivery application and uses the Next Experience user interface. It is built on a configurable UI Builder version, which makes it easy to configure and extend according to business needs.") | [Case and Knowledge ManagementStandardize the documentation, interaction, and fulfillment of employee inquiries and requests](https://www.servicenow.com/docs/g5L1lRH6n7yEk0f6vBE_Tg "The Case and Knowledge Management application enables you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, which helps to improve HR efficiency and services over time.") | [Extend HR Service Delivery capabilitiesIntegrate with third-party systems](https://www.servicenow.com/docs/x9qh5~NJ54Hgu9nVMcr1fw "Extend HR Service Delivery capabilities by integrating with other third-party systems.") |
[ ]

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## Additional resources {#hr-service-delivery__section_zgs_c3m_3hc}

* Learn more about what's new and changed, see the [HR Service Delivery
  release notes](https://www.servicenow.com/docs/access?context=hr-service-delivery-landing&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).
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