---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Integrating with the Adobe Sign service

# Integrating with the Adobe Sign service {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura

Request electronic signatures through the Adobe Sign service with the Adobe Sign
integration. This integration depends on the Adobe Sign spoke in IntegrationHub, and is enabled
for the signing of adhoc documents (HR PDF document templates) and Adobe Sign templates.  
Importante:  
Starting with the Australia release, HR Document Templates is being prepared for future deprecation. It will be hidden and no longer activated on new instances, but will continue to be supported.

Use [Document Templates](https://www.servicenow.com/docs/CLhHPzMDfL6oJ6lOzXVr6A "With the ServiceNow Document Templates application, you can create HTML and PDF document templates to generate standard letters or documents. You can automate and simplify the process of filling, signing, and reviewing a document online.") and [Document Template integration with AdobeSign](https://www.servicenow.com/docs/zhXV81tshmhEqNZZ5kTH2Q "The ServiceNow Document Template integration with AdobeSign application enables you to use the Adobe Sign application for signing documents that are generated from ServiceNow Document Templates.") that provide the latest experience for this functionality. For migration guidelines, see [Migrating from HR Document Templates to Document Templates](https://www.servicenow.com/docs/6sGo8iXlrqVNNp1jDNT~JA#migration-hrdt-dt "Review these guidelines to successfully migrate from HR Document Templates to Document Templates. Document Templates provides the latest experience of HR Document Templates functionality with additional features and capabilities.").

For deprecation details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support knowledge base.  
A preconfigured HR service, flow, and HR case template for both the adhoc document and Adobe Sign document are available to use.  
Nota:  
The Adobe Sign Integration flow will be completed (or not in waiting state) only after all the HR tasks created for the HR case are signed or expired or cancelled by the users.

## Adobe Sign spoke {#integrating-with-adobe-sign-service__section_y1g_1p2_h3b}

The Adobe Sign integration depends on the Adobe Sign spoke in IntegrationHub. Before you begin, your administrator must have:

* [activated the Adobe Sign
  spoke](https://www.servicenow.com/docs/MDr8q5YhWRp3SS~itdBmRA "Activate the Adobe Sign spoke in IntegrationHub from the ServiceNow Store, and enable the signing of adhoc documents (HR PDF document templates) and Adobe Sign templates.")
* [set up the Adobe Sign spoke](https://www.servicenow.com/docs/access?context=adobe-sign-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)

{#integrating-with-adobe-sign-service__ul_cyh_ylq_yjb}

## Adobe Sign integration setup {#integrating-with-adobe-sign-service__section_dhc_w41_zhb}

Once the Adobe Sign spoke is set up, you can configure the integration for HR. The integration
has a single flow that branches out into sub flows, one for signing an adhoc document (HR PDF
document template) and another for signing an Adobe Sign template. The sub flow triggered for a
document depends on the PDF template type that is configured for that
document.

For each document that you want to make available for signing through the Adobe Sign service,
configure as follows.
{#integrating-with-adobe-sign-service__table_d5t_hrj_b3b__entry__2}

| Type of document | Configuration requirements |
|-|-|
| Adhoc document (HR PDF document template) | 1. Create a managed document that you want to make available for signing. See [Managed Documents](https://www.servicenow.com/docs/access?context=c_ManagedDocuments&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) for more information. 2. Configure an HR service for the adhoc document. 3. [Configure an HR PDF document template for an adhoc document](https://www.servicenow.com/docs/84GTQ0rGFwcI7nZ3GkpgqA "If you are using the Adobe Sign integration, configure an HR PDF document template for each ad hoc document that you want to make available for signing."). {#integrating-with-adobe-sign-service__ol_htg_nt1_gjb} |
| Adobe Sign document | 1. Create an Adobe Sign template that you want to make available for signing. 2. [Configure an HR service for the Adobe Sign integration](https://www.servicenow.com/docs/53~VjHJLVrUNRGJIpph0SQ "Create or modify an HR service to request electronic signatures through the Adobe Sign service. A preconfigured flow to collect signatures for either an adhoc document (HR PDF document template) or an Adobe Sign template is available to use."). 3. [Configure an HR PDF document template for an Adobe Sign template](https://www.servicenow.com/docs/DLLv40qgVuNY_OjKpjiQbg "If you are using the Adobe Sign integration, configure an HR PDF document template for each Adobe Sign template that you want to make available for signing. You must map each signature field from the Adobe Sign template to an appropriate user field in a table."). {#integrating-with-adobe-sign-service__ol_dnt_yrj_b3b} |
[Tabela 1. Adobe sign integration configuration requirements]

{#integrating-with-adobe-sign-service__table_d5t_hrj_b3b}

Each adhoc document is configured as a standard HR PDF document template. You can add signers
to the document with Mark Signatures, and then map each signature field
to an appropriate user field in a table. The positioning of the markings are not used, and the
Adobe Sign integration allows the signer to sign anywhere in the document. You can also parse
the PDF to map document fields to corresponding table fields to auto-populate the document when
it is generated for signing. The generated document is static, which means that it is read-only
and the signatory cannot update any of the fields.

Each Adobe Sign template is brought into the ServiceNow system, and then
configured into an HR PDF document template to enable mappings. Map each signature field from
the Adobe Sign template to an appropriate user field in a table. The generated document is
dynamic, which means that the signatory can write in editable fields, such as to update an
address or provide W-4 information. However, any updates made are saved to the document only.

## Requesting electronic signatures through the Adobe Sign service {#integrating-with-adobe-sign-service__section_dnq_s1m_f3b}

Once the integration setup is complete, HR agents from your organization can request
electronic signatures through the Adobe Sign service.

For more information, see [Request an electronic signature through the Adobe Acrobat Sign service](https://www.servicenow.com/docs/_l8yhP1rFNVS_nHuw57mOg "Request an electronic signature through the Adobe Sign service. When the case state changes to Ready, the flow triggers and creates Adobe Sign tasks for all of the signers. For parallel signing, the tasks are assigned all at once. For serial signing, the tasks are created in the order defined.").
* **[Activate the Adobe Sign spoke](https://www.servicenow.com/docs/MDr8q5YhWRp3SS~itdBmRA)**   
  Activate the Adobe Sign spoke in IntegrationHub from the ServiceNow Store, and enable the signing of adhoc documents (HR PDF document templates) and Adobe Sign templates.
* **[Configure an HR PDF document template for an adhoc document](https://www.servicenow.com/docs/84GTQ0rGFwcI7nZ3GkpgqA)**   
  If you are using the Adobe Sign integration, configure an HR PDF document template for each ad hoc document that you want to make available for signing.
* **[Configure an HR PDF document template for an Adobe Sign template](https://www.servicenow.com/docs/DLLv40qgVuNY_OjKpjiQbg)**   
  If you are using the Adobe Sign integration, configure an HR PDF document template for each Adobe Sign template that you want to make available for signing. You must map each signature field from the Adobe Sign template to an appropriate user field in a table.
* **[Configure an HR service for the Adobe Sign integration](https://www.servicenow.com/docs/53~VjHJLVrUNRGJIpph0SQ)**   
  Create or modify an HR service to request electronic signatures through the Adobe Sign service. A preconfigured flow to collect signatures for either an adhoc document (HR PDF document template) or an Adobe Sign template is available to use.