---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Request an electronic signature through the Adobe Acrobat Sign service

# Request an electronic signature through the Adobe Acrobat Sign service {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Request an electronic signature through the Adobe Sign service. When the case state
changes to Ready, the flow triggers and creates Adobe Sign tasks for
all of the signers. For parallel signing, the tasks are assigned all at once. For serial
signing, the tasks are created in the order defined.

## Antes de Iniciar

An HR integrations administrator must have set up the integration between HR Service Delivery and the Adobe Sign system before requests can be
made.

Role required: sn_hr_core.case_writer

## Procedimento

1. Navigate to AllHR Case ManagementCreate New Case.
2. In the Search for Employee field, select the employee for whom you are creating the case.
3. In the Case Details section, in the HR service field, select an HR service.
   * \<Name of custom HR service\>
   * Signature using Adobe Sign

   {#request-e-signature-through-adobe-sign-service__choices_dq3_3rb_zhb}  
4. Fill in the other fields on the form, as appropriate.  
   For further details on the form fields, see [Create an HR case](https://www.servicenow.com/docs/V0Df340pWxRbkIwsCoRnEQ "Create HR cases for employees or other individuals that require an HR service. Note that employees can also use the HR Service Portal to create HR cases for themselves.").
5. Click Create Case.
{#request-e-signature-through-adobe-sign-service__steps_u4n_yps_c3b}

## O que Fazer Depois

When the case state changes to Ready, the flow triggers and creates Adobe Sign tasks for all of the signers. For parallel signing, the tasks are assigned all at once. For serial signing, the tasks are created in the order defined.

Signers must
complete their Adobe Sign tasks through a self-service portal such as the Employee Center. The Adobe Sign task is displayed as a URL in the to-dos page in the Employee Center.

On clicking the URL, the signer is directed to the Adobe Sign system to
sign the document. After completing the task, the signer is redirected to the to-dos
page in the Employee Center. The status of the Adobe Sign task is not
updated immediately because the callback is asynchronous.  
Nota:  
* The Adobe Sign tasks are created using the HR task template named the Adobe Sign task template.
* Auto-close integration type tasks are created using the HR task template.
* Users with the sn_hr_core.admin role can track the flow execution with the Show Flow related link. If a case is canceled from platform, you must manually cancel the associated flow. Otherwise, the flow remains in waiting. To cancel the flow, click the Show Flow related link to open the flow designer in a new window, and then click Cancel Flow.
{#request-e-signature-through-adobe-sign-service__ul_ps4_hr4_f3b}
{#request-e-signature-through-adobe-sign-service__table_gkn_cs4_f3b__entry__2}

| Action | Result |
|-|-|
| Document signed by all | * Case and tasks closed completed * Signed document(s) attached to case and tasks {#request-e-signature-through-adobe-sign-service__ul_fzv_xr4_f3b} |
| Document declined | * Case and declined task closed incomplete * Pending tasks canceled * No attachments to case {#request-e-signature-through-adobe-sign-service__ul_u3n_5r4_f3b} |
| Document voided or flow errored | * Case closed incomplete and tasks canceled * No attachments to case {#request-e-signature-through-adobe-sign-service__ul_wmf_sr4_f3b} |
[Tabela 1. Case and task status change]

{#request-e-signature-through-adobe-sign-service__table_gkn_cs4_f3b}