---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# View Manager Dashboard

# View Manager Dashboard {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can use the Manager Dashboard to monitor HR team effectiveness based on metrics.
Metrics includes state of assigned cases by HR agent and service level agreement (SLA)
elapsed time percentage.

## Antes de Iniciar

Role required: sn_hr_core.manager

## Por Que e Quando Desempenhar Esta Tarefa

By default, the following reports appear on the Manager Dashboard:

* Case Satisfaction Survey - 30 Day AVG: Evaluate the satisfaction of employees with the handling of HR cases. This chart shows information if you ask employees to complete the HR Request Satisfaction Survey.
* HR Case SLAs by Elapsed Time Percentage: Monitor the time to resolve HR cases and follow up when case SLAs are breached.
* Active HR Cases by Assignment And State: Review the numbers of HR cases assigned to each HR agent by state, for example, Ready or Work in Progress, to help you evaluate the effectiveness of each HR agent.
* HR Case Transfer Rate: Review the number of cases transferred to a different HR agent by case category to determine whether the right assignments are taking place.
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You can customize any dashboard that you can access to add or remove reports and
other widgets. For example, an HR benefits administrator adds a report to the
Manager Dashboard that has the assignment and state of HR cases in the
Benefits category.

## Procedimento

1. Navigate to AllHR Dashboards \& ReportsManager Dashboard.
2. Perform any of the following actions.

   | Action | Description |
   | Add content | Click, highlight topics, and move to sections of the page. |
   | Change Layout | Click the column layouts on the left. |
   | Save the chart as an image file | If a menu icon appears when you point your cursor to a chart, you can click the icon to export the chart to an image file. |
   |-|-|

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