---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Discovering similar knowledge articles for HR cases

# Discovering similar knowledge articles for HR cases {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Discover similar information across knowledge articles based on the short description
of the HR case and the text in the related search results. Display such similar knowledge
articles to an HR agent to resolve a case.

## Similar knowledge articles

The similarity solution takes the short description of the case and compares them to
the short description, description, and text fields of the published articles to
provide the similar knowledge articles.

When the Similar Knowledge Articles for HR Case (ml_sn_sn_hr_core_global_case_to_articles) is configured and the predictive model is trained, the Similar Knowledge Articles option is displayed on an HR
case. This option displays the most relevant knowledge articles to an HR agent to resolve an HR case.

## Auto training the predictive model

The Similar Knowledge Articles for HR Case solution definition is configured and the predictive model is auto trained when all the following conditions are met:

* The Human Resources Scoped App: Core (com.sn_hr_core) plugin is installed.
* The Predictive Intelligence for Contextual Search (com.snc.contextual_search_ml) plugin is installed.
* The glide.platform_ml.auto_training.enabled system property is set to true.

You can also [manually train the predictive model](https://www.servicenow.com/docs/k8fr_qvxsi~9~yL9nDQvzg "Manually train the HR predictive model if it not auto trained by default.") if it is not auto trained by default.