---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Using HR Multi Instance Integration

# Using HR Multi Instance Integration {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use HR Multi Instance Integration to place an HR service request from a consumer instance and fulfill it from a provider instance.

## Overview of HR Multi Instance Integration for Provider {#using-hr-mii__cf-using-parent-workflow}

If you are a provider, review the following section:

1. [Activate HR Multi Instance Integration for Provider](https://www.servicenow.com/docs/Txspj_6gdyj9XawkYPQhIQ "You can install the HR Multi Instance Integration for Provider application if you have the admin role.The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.")

   As an admin, install the HR Multi Instance Integration for Provider application from ServiceNow store.
2. [Configure HR Multi Instance Integration for Provider](https://www.servicenow.com/docs/D4c_G~lUzSPy4yYJpdfKhg "Plan and implement the configuration of HR Multi Instance Integration for Provider.")

   As a provider administrator, import users, create connections, set up remote catalog items, enable magic links, and configure HR service.
3. [Using HR Multi Instance Integration for Provider](https://www.servicenow.com/docs/Mw1MxLHFSTYNYBzm7GwJVg "Fulfill a remote HR service request that is placed from a consumer instance to a provider instance.")

   As an agent in a provider instance, fulfill a remote HR request that is placed from a consumer instance.
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## Overview of HR Multi Instance Integration for consumer {#using-hr-mii__section_dzt_3fl_xdc}

If you are a consumer, review the following section:

1. [Activate HR Multi Instance Integration for Consumer](https://www.servicenow.com/docs/i15y2IH6fkKxMSNxd6ksUg "You can install the HR Multi Instance Integration for Consumer application if you have the admin role.The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.")

   As an admin, install the HR Multi Instance Integration for Consumer application from ServiceNow store.
2. [Configure HR Multi Instance Integration for Consumer](https://www.servicenow.com/docs/3U_sUjsfB8Tzzs3z~DgpnA "Plan and implement the configuration of HR Multi Instance Integration for Consumer.")

   As a consumer administrator, activate remote catalog items to make it visible on an employee portal for employees to place service requests. Restrict only users with specific roles to place remote requests.
3. [Using HR Multi Instance Integration for Consumer](https://www.servicenow.com/docs/~4TPjMIIhdmwhV6dGeqJCw "Access a remote catalog item (hosted by a remote service provider) and submit the catalog item with the required details from your Employee portal. An HR case is created in the provider instance which is fulfilled by a provider agent.")

   As a consumer employee, you can raise a remote service request from a consumer employee portal to a provider instance.
{#using-hr-mii__ol_rzt_3fl_xdc}

## Limitations {#using-hr-mii__cf-using-more-info}

To understand more about the general guidelines and limitations for HR Multi Instance Integration, see [General guidelines and limitations](https://www.servicenow.com/docs/65aES_6z8Ii8FY4SzYpfdw#hr-mii-limitations "Review these general guidelines and limitations before using the HR Multi Instance Integration application.").