---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Using Interview Management

# Using Interview Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can schedule and document interviews and use interview templates using the Core UI or HR Service Delivery
Agent Workspace.

Creating a record of an interview is an important part of an employee relations
investigation.

Scheduling an interview: There are two (2) methods you can use to schedule an interview:

* Manual entry: You enter a start and end date/time for the interview and confirm outside the application.  
  Nota:  
  In legacy UI, the manual entry is the only method available for scheduling an interview.
* Use Microsoft Outlook Calendar to schedule an interview.
  * To use this feature, you must integrate with Microsoft Exchange. Ensure the sn_hr_er.ex_online_notification_url system property contains the Callback URL in the Value field. For more information, see [Set up Microsoft Exchange Online
    spoke](https://www.servicenow.com/docs/access?context=setup-ms-exch-ol&version=australia&pubname=australia-integrate-applications&ft:locale=en-US).
  * The sn_hr_er.exchange_online_max_candidate system property determines the maximum number of meeting time slots to return when trying to schedule an interview using Microsoft Exchange. The default value is 500 slots.

  {#using-interview-management__ul_k2m_rn5_4pb}  
  Nota:  
  You can use the manual method of scheduling in HR Service Delivery Agent Workspace. For more information, see [Schedule an interview in Employee Relations using the legacy UI](https://www.servicenow.com/docs/3PRmzxyiEU6D67KDN5oogg "Documenting interviews is crucial to ER cases. Use the Interview form to take notes and capture important details of the ER case.") or [Schedule an interview in Employee Relations using Agent Workspace for HR Case Management](https://www.servicenow.com/docs/4uiTBJjuZeA4n2K2ngLgWA "Use Agent Workspace for HR Case Management to capture a record of an interview.").
{#using-interview-management__ul_hgr_435_4pb}