---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Creating and managing quick links for journeys

# Creating and managing quick links for journeys {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Quick links give employees quick access to varied resources directly from a journey.
Administrators, journey owners, and mentors are able to add linked resources to
journeys.  
Nota:  
Journey owners and mentors must be given Can add quick links permission by an administrator. Journey permissions are assigned and managed in journey configurations. See, [Update users' permissions for journeys](https://www.servicenow.com/docs/2RI1FD7Mou_BV6Prvf_XPw "Users in a journey have permissions that enable different levels of access to a journey. Administrators modify user permissions for different types of journeys.").
There are two types of quick links that can be added to a journey from Journey designer.

* Administrator configured links: Administrators add quick links to journey types. These quick links are added to all journeys that are created from that journey type.
* User configured links: Journey owners and mentors with Can add quick links permission add or delete web-based links directly to a user's journey.  
  Nota:  
  Administrator added quick links can't be deleted by journey owners or mentors.

## Quick links added by administrators

From the Manage Journey Type Quick Links page, administrators create
and configure quick links in a journey configuration.  
{#jny-dsgnr-quick-links-why-who__entry__2}

| Field | Description |
|-|-|
| Content type | The content type represents the type of knowledge the quick link goes to: * Knowledge: Articles within a knowledge base that can be shared across an organization. * Catalog item: Hardware and software items that can be tracked and offered in the service catalog. * Page * External link: Links to websites with a valid URL format, for example <kbd class="ph userinput">https://www.domain.com</kbd>. {#jny-dsgnr-quick-links-why-who__ul_ddp_bmf_35b} Nota: Selecting a content type opens additional fields used with that content type. |
| Quick link name | The name of the link that is visible in the journey. |
| Title | The title entered in this field overrides the default title of the quick link. |
| Short description | The description added in this field overrides the default description of the quick link. |
| Icon | The icon displayed for a quick link in a journey. |
[Tabela 1. Manage journey type quick links form]

## Quick links added by managers and mentors

Managers and mentors with edit journey permission add external links to a journey.{#jny-dsgnr-quick-links-why-who__entry__14}

| Field | Description |
|-|-|
| Link text | The user readable text that is visible in the journey. |
| Link address | Manager and mentors add valid external links. The Quick Links widget checks for a valid URL format. For example, `https://www.website.com`. |
[Tabela 2. Manage journey type quick links form]

* **[Create a quick link as an administrator](https://www.servicenow.com/docs/ppZghlP3uA3lGiNG0yCe_A)**   
  Journey designer administrators create quick links that are part of a journey configuration. Administrator created quick links cannot be deleted or edited by journey owners or mentors.
* **[Delete a quick link created by an administrator](https://www.servicenow.com/docs/kjpxNYMpYYVV736EHhWVsg)**   
  To delete an administrator created quick link in Journey designer, you must be an administrator.