---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Close a legal request

# Close a legal request {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can close a legal request assigned to you when you've resolved it.

## Antes de Iniciar

If you've installed Legal Matter Management and have a legal request promoted to a
legal matter, the system closes legal requests automatically when the matter owner
chooses to close the related requests while closing the matter.  
Nota:  
A legal request cannot be closed if there are any open ad hoc approval records for it or its attachments.

Role required: sn_lg_ops.legal_fulfiller

## Por Que e Quando Desempenhar Esta Tarefa

As a collaborator added to a request, you can access and work on the request just as assignees can. However, you can't modify the Assigned to and Assignment group
fields.

## Procedimento

1. Navigate to AllLegal RequestLegal Counsel Center.
2. Click the list icon (![List icon]()).
3. In the Lists tab, open a legal request by selecting an option under Legal Requests.

   | Option | Steps |
   | As an assignee | 1. Select the Assigned to Me option. 2. Select a request to work on. 3. If the request is newly assigned to you, select Start Work to start working on the request. The state of the legal request is Work in progress and the document is Legal review. {#close-legal-request__p_yj2_nfg_h1c} {#close-legal-request__ol_lt5_lb3_gtb} |
   | As a collaborator | 1. Select the Collaborations option. 2. Select a request to work on. {#close-legal-request__ol_y1q_vb3_gtb} |
   |-|-|

   {#close-legal-request__choicetable_jhj_kb3_gtb}
4. **Opcional:** [Attach files](https://www.servicenow.com/docs/Z1TNy4c4VjvlL~Rls7hvDw "Upload supporting documentation, such as documents, email copies, images, or any other files into a legal request while you are working on it.") that are a solution for the request or a link to the knowledge base article as reference material for the requester.
5. Close the request based on the work done on the request:  
   * If your work on the request resolved the request, click Close Complete.
   * If you have done some work on the request but were unable to resolve the request, click Close Incomplete.
   {#close-legal-request__ul_p2s_sqh_2lb}
6. In the dialog box, enter comments to explain why the request was closed in the Additional comments field.
7. Click OK.

## Resultado

The legal request is closed based on the [system property](https://www.servicenow.com/docs/I5gabvf5YKH~3trVXrtc3g#legal-properties__prop_lrm_request_open) sn_lg_ops.allow_request_closure_with_open_matters and whether or not there is a legal matter associated with the request.

* If the property is set to false and there is an open associated legal matter, the request is closed only after the legal matter is closed.
* If the property is set to true, the request is closed regardless of the state of the associated legal matters.
{#close-legal-request__ul_o33_tvx_2wb}The state of the request changes to Closed Complete or Closed Incomplete, depending on the option selected.