---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Virtual Agent conversation topics for legal services

# Configure Virtual Agent conversation topics for legal services {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create or modify Virtual Agent conversation topics for legal
services.

## Antes de Iniciar

Role required: admin or virtual_agent_admin

## Por Que e Quando Desempenhar Esta Tarefa

The Legal Virtual Agent Conversations application installs various
[virtual agent conversation topics](https://www.servicenow.com/docs/YZUJX4E9HFyq154TUNCysw#legal-va-conversations__section_legal_va_convo) for seeking legal services.

These virtual agent conversation topics are built using ServiceNow
Virtual Agent Designer, so make sure you're familiar with the [Virtual Agent Designer](https://www.servicenow.com/docs/access?context=conversation-designer-virtual-agent&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US) basics.

## Procedimento

1. Navigate to AllConversational InterfacesVirtual Agent\> Designer.
2. Configure a new conversation topic or customize a predefined conversation topic for a legal service.  
   Nota:  
   All conversation topics for legal services are grouped under the Legal Service Delivery category.

   | Options | Steps |
   | Create a new virtual agent conversation topic | 1. In the Virtual Agent Designer page, click + Create.. 2. On the form, fill in the fields. {#configure-legal-va__ol_sw4_m3w_s4b}For more information on creating a conversation topic and description of fields on the form, see [Create a Virtual Agent topic](https://www.servicenow.com/docs/access?context=create-virtual-agent-topic&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). |
   | Customize a predefined conversation topic | 1. In the Virtual Agent Designer page, click a conversation topic item to open. 2. On the form, update the required fields and click Update. Dica: You can also duplicate the topic and then make the required changes in the newly created topic. To duplicate the topic, click Duplicate. For more information, see [duplicate the topic](https://www.servicenow.com/docs/access?context=duplicate-virtual-agent-topic&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). 3. (Optional) Preview and test the topic in a chat test window by clicking Test. {#configure-legal-va__ol_tw4_m3w_s4b} |
   |-|-|

   {#configure-legal-va__choicetable_rw4_m3w_s4b}
3. Click Publish to make the conversation topic available to employees on the Virtual Agent client.  
   For more information, see [Publish a Virtual Agent topic](https://www.servicenow.com/docs/access?context=publish-virtual-agent-topic&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).