--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Legal Service Delivery # Legal Service Delivery {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 min. de leitura ServiceNow® Legal Service Delivery provides a unified experience between the employees requesting legal support and the legal teams serving them. Employees can request legal services from an interface with a guided intelligent workflow. Legal departments can automate or streamline routine legal requests so they can focus on higher value work. The legal teams can use the ServiceNow® Legal Counsel Center that provides request visibility, a prioritized work queue, and practice-specific tools to manage complex legal affairs. The following video provides an overview of Legal Service Delivery. ## Benefits {#legal-management-overview__section_bkb_2cq_nnb} Legal Service Delivery enhances your organization's in-house counsel and legal team processes by enabling self-service for employees. * Provide employees with self-service experiences and faster resolution of legal requests * Enable the legal department to focus on and prioritize time on more complex business affairs * Gain insight to operations and drive efficiencies through Performance Analytics Legal Executive and Legal Operations dashboards. * Gain insight to operations and drive efficiencies through the Legal Service Delivery Dashboard {#legal-management-overview__ul_ghw_rdq_nnb} ## Legal Service Delivery applications {#legal-management-overview__section_a3h_z4q_fkb} Legal Service Delivery includes the following key applications: Legal Practice Apps Core : Legal Practice Apps Core is a required application for using all legal practice applications. [Legal Request Management](https://www.servicenow.com/docs/3vCdZkUHYorccIUSr~sojA "The ServiceNow Legal Request Management application provides a unified mechanism for employees to get all the information, services, and help that they need from the legal department and a streamlined, collaborative process for the legal department to quickly resolve these requests.") : The ServiceNow® Legal Request Management application provides a single, unified mechanism for employees to get all the information, services, and help that they need from the legal department. Employees can submit legal requests, monitor their progress, and read legal knowledge base articles---all through an omni-channel experience across portal, mobile, and virtual agent channels.{#legal-management-overview__p_legal-request-intro} Fulfillers can also designate requests as privileged and confidential using Attorney Client Privilege feature. When privileged and confidential is enabled, the system restricts access to authorized stakeholders, and marks communications with confidentiality banners. For more information, see [Attorney-Client Privilege](https://www.servicenow.com/docs/e1VXjFoJfpxalivE5OTLCA "Attorney Client Privilege functionality enables legal fulfiller to designate legal requests as privileged and confidential. It restricts access to authorized stakeholders, marks communications with confidentiality banners, and maintains a document audit trail to help you protect sensitive legal communications."). Legal Request Management is the core application in the Legal Service Delivery suite. All other applications that you choose to install require the installation of Legal Request Management. {#legal-management-overview__p_jh2_nfg_h1c} [Legal Matter Management](https://www.servicenow.com/docs/tKl~ozUsnTxdyJJ7DHMKgA "The ServiceNow Legal Matter Management application enables you to complete legal requests that need cross-departmental tasking and a workflow with a mechanism to store supporting documents and track important milestones.") : The ServiceNow® Legal Matter Management application enables you to complete legal requests that need cross-departmental tasking and workflow with a mechanism to store documents and track important milestones. With its embedded record level security, you can maintain the confidential and sensitive information of each record. Matter templates help you with standardized process and workflow for various matter types.{#legal-management-overview__p_kh2_nfg_h1c} Matter owners and fulfiller can also designate requests as privileged and confidential using Attorney Client Privilege feature. When privileged and confidential is enabled, the system restricts access to authorized stakeholders, and marks communications with confidentiality banners. For more information, see [Attorney-Client Privilege](https://www.servicenow.com/docs/e1VXjFoJfpxalivE5OTLCA "Attorney Client Privilege functionality enables legal fulfiller to designate legal requests as privileged and confidential. It restricts access to authorized stakeholders, marks communications with confidentiality banners, and maintains a document audit trail to help you protect sensitive legal communications."). {#legal-management-overview__ph_legal-matter} ## Legal Practice Applications {#legal-management-overview__sectiii_owx_ylr_fkb} Legal practice applications in the Legal Service Delivery suite provide solutions for the specific needs of different legal practice areas. [Legal Content Review](https://www.servicenow.com/docs/r_fc19SqkYFj8e3eMvH0_A "The ServiceNow Legal Content Review application enables employees to raise a legal review request of any marketing materials, collaterals, or presentation contents and resolve the issues.") : The ServiceNow® Legal Content Review application provides a mechanism to raise a legal review request of any marketing material, collateral, or presentation contents and to resolve the issues. [Legal Digital Forensics](https://www.servicenow.com/docs/v91SxqoS_skOxZqu6SvHpA "The ServiceNow Legal Digital Forensics application enables you to handle digital forensics requests for data discovery related to custodial and non-custodial data sources that are subject to investigations or litigation.") : The ServiceNow® Legal Digital Forensics application enables you to handle digital forensics requests for data discovery related to custodial and non-custodial data sources that are subject to investigations or litigation.{#legal-management-overview__ph_legal-digital-forensics} [Legal Investigations](https://www.servicenow.com/docs/BaXaIcmcUvNRqp66SNJRwg "The ServiceNow Legal Investigations application enables Legal departments to accept complaints from a simple intake process through multiple channels. The legal team can organize and conduct detailed legal investigations including interviews, gathering evidence, and preparing final reports along with recommended actions.") : The ServiceNow® Legal Investigations application enables the Legal department in your organization to accept internal complaints through a simple intake process. Employees can submit complaints either by name or anonymously through the Anonymous Reporting Center portal. The legal team can conduct legal investigations, including conducting interviews, gathering evidence, and preparing final reports with recommended actions to address these complaints. [Legal Simple Contracts](https://www.servicenow.com/docs/CKnJ6h6xvV_7CPhhfyq~Zw "The ServiceNow Legal Simple Contracts application enables employees to submit legal requests for getting legal support and guidance for contracts. For example, they can submit legal requests for the creation of Non-disclosure Agreement (NDA) documents with third parties or the review of sales contracts or third-party contracts. The legal department can manage and process them from a centralized location.") : The ServiceNow® Legal Simple Contracts application enables employees to submit legal requests for getting legal support and guidance for contracts. For example, they can submit legal requests for the creation of Non-disclosure Agreement (NDA) documents with third parties or the review of sales contracts or third-party contracts. The legal department can manage and process them from a centralized location.{#legal-management-overview__ph_legal-simple-contracts} [Legal Simple Privacy](https://www.servicenow.com/docs/MdlEeep9yqY1Z5lLGQzgjw "The ServiceNow Legal Simple Privacy application provides a mechanism to raise a Privacy Assessment request to resolve privacy related concerns.") : The ServiceNow® Legal Simple Privacy application provides a mechanism to raise a Privacy Assessment request to resolve privacy related concerns.{#legal-management-overview__legal-simple-privacy-defn} [Legal Hold Notification](https://www.servicenow.com/docs/A4pEcPLYNoNp8RaD0XukRw "The ServiceNow Legal Hold Notification application helps organizations manage their legal obligations to preserve relevant information when a legal hold is issued. It enables you to submit a legal hold matter, add custodians, send notices, and close the legal hold matter, to ensure legal and regulatory compliance.") : The ServiceNow® Legal Hold Notification application helps organizations manage their legal obligations to preserve relevant information when a legal hold is issued. It enables you to submit a legal hold matter, add custodians, send notices, and close the legal hold matter, to ensure legal and regulatory compliance.{#legal-management-overview__legal-hold-notification-shortdesc} ## Legal Simple Compliance {#legal-management-overview__section_oz5_djg_h2c} The ServiceNow® Legal Simple Compliance application provides prebuilt legal workflows to submit and manage legal compliance requests. The Legal Simple Compliance includes the following applications. [Gifts and Entertainment Compliance](https://www.servicenow.com/docs/jEhxsIcLRjV7qeLc9aDXxw "The ServiceNow Gifts and Entertainment Compliance enables you to manage disclosures from employees giving or receiving gifts or entertainment to internal or external parties to ensure they comply with company policies.") : The ServiceNow® Gifts and Entertainment Compliance enables you to manage disclosures from employees giving or receiving gifts or entertainment to internal or external parties to ensure they comply with company policies.{#legal-management-overview__gifts-and-entertainment-shortdesc} [Legal Conflict of Interest](https://www.servicenow.com/docs/6~fclEoVdLeYcP7MPqaouQ "Legal Conflict of Interest enables you to manage the disclosure, approval, and registry of conflict of interest that might arise from employees having competing interests or loyalties. Employees can submit disclosures using the conversational interface of Now Assist in Virtual Agent or intake form available in the Employee Center.") : The ServiceNow® Legal Conflict of Interest application enables you to manage the disclosure, approval, and registry of conflict of interests that might arise from employees having competing interests or loyalties.{#legal-management-overview__ph_legal-coi} [Legal Stock Preclearance](https://www.servicenow.com/docs/RUmPCy18u87FGJ6mGtaO9Q "Legal Stock Preclearance application keeps you in compliance with your organization's stock preclearance policy through automation of submission and approvals of preclearance requests.") : The ServiceNow® Legal Stock Preclearance application enables you to manage stock preclearance requests complying with the company's stock preclearance policy. You can set up trading windows, manage an access list, and approve or reject stock preclearance requests.{#legal-management-overview__ph_legal-stock-pre} ## [Now Assist for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/sTnsQjxLt0vKxnXGazyrLw "Use the ServiceNow Now Assist for Legal Service Delivery (LSD) application to summarize a legal request or legal matter, generate actionable answers from Knowledge article search results. You can also a submit Conflict of Interest request using conversational intake from the .") {#legal-management-overview__section_nwg_dsz_gdc} Use the ServiceNow® Now Assist for Legal Service Delivery (LSD) application to summarize a legal request or legal matter. Request fulfillers can understand the context, refresh the summary, and post the summary to work notes more quickly with generative AI. ## [Legal Counsel Center](https://www.servicenow.com/docs/txGWj4GAKq6ystM6IxIBRw "The Legal Counsel Center is the next experience Workspace that enables the legal department members to work with actionable widgets to quickly categorize, prioritize, and efficiently resolve legal issues.") {#legal-management-overview__section_sq3_b14_pvb} The ServiceNow® Legal Counsel Center application enables lawyers to solve issues faster with a workspace built to facilitate resolutions. From a single view, get the full context of legal issues to resolve them quickly. ## [External Legal Service Center](https://www.servicenow.com/docs/Ol0RVU9Y5LZq5UCIf8MClg "The ServiceNow External Legal Service Center application enables external users like customers, partners, and the public to directly contact your organization for legal information. They can ask for clarifications, submit concerns, and get the legal information they need. This access fosters trust and shows organization's commitment to accountability and legal compliance.") The ServiceNow® External Legal Service Center application enables external users like customers, partners, and the public to directly contact your organization for legal information. They can ask for clarifications, submit concerns, and get the legal information they need. This access fosters trust and shows organization's commitment to accountability and legal compliance. ## Performance Analytics Content Pack for Legal Service Delivery {#legal-management-overview__id_w2k_w4y_3sb} [Performance Analytics Content Pack for Legal Service Delivery Performance Analytics Legal Executive dashboard](https://www.servicenow.com/docs/ESOic7pyp4DSo0lTrWn2Rw "Analytics and Reporting Solutions contain prepackaged Performance Analytics content for use with other ServiceNow AI Platform products. This Analytics and Reporting Solution enables data-driven decision making through insights and trends derived from legal services and operations data.") : Use the Performance Analytics Legal Executive dashboard to get an insight into how your team and business are performing for resolving legal service requests. General counsel and practice area leads can make data-driven decisions through insights into legal operations using various preconfigured reports and metrics. You can view the details for top request categories, requests by user locations, practice area, and requesting department, SLA compliance of legal requests and legal matters, average number of requests handled per attorney, and average time to close legal requests and legal matters over time. ## Virtual Agent for Legal Service Delivery {#legal-management-overview__section_owx_ylr_fkb} [Legal Virtual Agent Conversations](https://www.servicenow.com/docs/YZUJX4E9HFyq154TUNCysw "The ServiceNow Legal Virtual Agent Conversations application provides predefined conversation topics to enable automated chats with employees seeking legal services. You can build new topics or customize predefined topics to handle common legal requests from employees or guide them through self-service tasks.") : The ServiceNow® Legal Virtual Agent Conversations application provides predefined conversation topics to enable automated chats with employees seeking legal services. You can build new topics or customize predefined topics to handle common legal requests from employees or guide them through self-service tasks.{#legal-management-overview__ph_legal-va} ## Mobile experience for Legal Service Delivery {#legal-management-overview__section_r2c_b3r_fkb} Use the following ServiceNow® mobile apps to work on the Legal Service Delivery applications. Now Mobile app : The Now Mobile app enables your employees to get legal information and support through their mobile device. They can submit legal requests, track the status of requests, and read knowledge articles. Mobile Agent app : The Mobile Agent app enables the legal department users to resolve legal requests and legal matters assigned to them using the Mobile Agent app. For more information, see [Legal Mobile](https://www.servicenow.com/docs/4X1Uz~HUhZqTpTaWTjBiHQ "The ServiceNow Legal Mobile application enables your employees to submit and track legal requests and lawyers to work on these requests on their mobile devices."). ## Domain separation for Legal Service Delivery applications {#legal-management-overview__section_qcr_opo_zlb} The Legal Service Delivery applications support domain separation at the Basic level. For more information, see [Domain separation and Legal Service Delivery](https://www.servicenow.com/docs/3nye8NNRl9lrQ6q8eQa9TQ "Domain separation is supported for applications in Legal Service Delivery. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data."). For more information on support levels, see [Application support for domain separation](https://www.servicenow.com/docs/access?context=domain-separated-apps&version=australia&pubname=australia-platform-security&ft:locale=en-US). ## Helpful resources {#legal-management-overview__cf-app-landing-get-help} Some ServiceNow resources that can provide you with helpful information are: ServiceNow Community : Connect with other Legal Service Delivery users at [ServiceNow Community](https://www.servicenow.com/community/legal-service-delivery/ct-p/legal-service-delivery). ServiceNow University : Access real-time courses, self-paced training, and career resources, such as [Legal Service Delivery (LSD) Essentials](https://learning.servicenow.com/lxp/en/legal-service-delivery/legal-service-delivery-lsd-essentials-tokyo?id=learning_course_prev&course_id=9dbcfc34974b8a10524eb3cf9153affb) and more, from [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow).