---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Explore

# Explore Predictive Intelligence for Legal Service Delivery {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

With Predictive Intelligence, you can train a model to predict a target value based on one or more input values. The Predictive Intelligence for Legal Service Delivery includes machine learning algorithms that predict the
subcategory and assignment group for General Legal Requests and Ethics Complaints. You can create your own machine learning solution to meet your needs.

## Predictive Intelligence for Legal Service Delivery overview {#lsd-PI-explore-landing__cf-exploring-parent-overview}

The Predictive Intelligence for Legal Service Delivery solution helps you reduce time spent on identifying and assigning General Legal Requests and Ethics Complaints by predicting the Subcategory and Assignment group based on short
description, description and subcategory. Predictions with high confidence are automatically populated in the fields, while predictions with low and medium confidence are displayed as suggestions. The legal fulfiller can review the
suggestions and fill in the fields as needed. You can customize the threshold for low, medium and high confidence scores.

## Predictive Intelligence for Legal Service Delivery users {#lsd-PI-explore-landing__cf-exploring-parent-users}

{#lsd-PI-explore-landing__table_xjm_brf_xbc__entry__2}

| User | Description |
|-|-|
| Legal fulfiller | Reviews the predictions and updates the fields. |
[Tabela 1. Users]

{#lsd-PI-explore-landing__table_xjm_brf_xbc}

## Predictive Intelligence for Legal Service Delivery workflow {#lsd-PI-explore-landing__cf-exploring-parent-workflow}

1. The predictive intelligence administrator for Legal Service Delivery for Legal Service Delivery defines a solution definition that will be used to train a classification solution.
2. The predictive intelligence administrator for Legal Service Delivery for Legal Service Delivery defines a use case.
3. The predictive intelligence administrator for Legal Service Delivery for Legal Service Delivery defines a business rule which defines under what conditions the predictions will triggered.
4. The legal user submits a legal request.
5. The predictive intelligence solution is triggered.
6. The legal fulfiller opens legal request.
7. The predictions and suggestions for category and assignment fields are displayed.
8. For high confidence predictions, the fields are auto-populated. For medium and low confidence predictions, the predictions are only displayed.
9. The legal fulfiller reviews the suggestions and fills in the fields as needed.
{#lsd-PI-explore-landing__cf-exploring-parent-workflow-ol}

## Predictive Intelligence for Legal Service Delivery benefits {#lsd-PI-explore-landing__cf-exploring-parent-benefits}

{#lsd-PI-explore-landing__table_akm_brf_xbc__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Improve productivity and efficiency of legal fulfillers as well as the legal department by predicting Subcategory and Assignment group, thereby reducing time spent in identifying and assigning legal requests. | Predictive intelligence for Legal Service Delivery | Legal fulfiller |
[Tabela 2. benefits]

{#lsd-PI-explore-landing__table_akm_brf_xbc}

## What to explore next {#lsd-PI-explore-landing__cf-exploring-parent-links}

To learn more about configuring and using Predictive Intelligence for Legal Service Delivery, see:

* [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Configure Predictive Intelligence for Legal Service Delivery](https://www.servicenow.com/docs/kRYF_wfUzYD7TyuEJ95zZA "Install and configure the Predictive Intelligence for Legal Service Delivery.")
* [Use Predictive Intelligence for Legal Service Delivery](https://www.servicenow.com/docs/6qaDwOSlGvle60JodcoJ9g "Use the Predictive Intelligence solution to predict and auto populate or view the suggestions for sub-category and assignment group.")
* [Predictive Intelligence for Legal Service Delivery reference](https://www.servicenow.com/docs/su4fBWs6PWVEmbh29gXXxw "Reference topics provide additional information about components installed, the lists and forms that you use in Predictive Intelligence for Legal Service Delivery reference.")
{#lsd-PI-explore-landing__ul_bkm_brf_xbc}