---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Explore

# Exploring Mentoring {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

The Mentoring application provides the opportunity for employees to find and build meaningful mentoring relationships to drive employee growth and engagement.

## How mentors and mentees are matched {#exploring-mentoring-egd__section_rfd_rtv_33c}

The matching system facilitates high-quality, relevant connections by prioritizing the specific needs of the mentee, while ensuring the mentor is both qualified and willing to provide guidance in those area.  
To establish a successful match, both mentors and mentees first complete comprehensive profiles. The system then utilizes a weighted scoring engine to recommend mentors by calculating how effectively their profiles align with a mentee's professional experience and expressed preferences. The system considers the following characteristics when assessing these skills-based matches:

* **Skill Proficiency**: The algorithm prioritizes a high-quality learning experience by comparing the mentor's expertise against the mentee's needs. Mentors who meet or exceed the required proficiency levels are favored, while matches with under-qualified individuals are discouraged.
* **Skill Validation**: To ensure the integrity of the guidance provided, the system boosts the score for mentors with validated expertise. It relies on a history of verified skills to confirm capability and adjusts the score downward for skills that have not yet been assessed.
* **Role-Based Relevance**: The engine assesses whether a skill is a core component of the mentor's current professional function. Matches are strengthened when the skill is a requirement of the mentor's role, ensuring that the knowledge being shared is grounded in current, real-world practice.
* **Mentorship Preference**: As the most critical factor in the match, the system places heavy emphasis on the mentor's desire to teach. Even if a mentor is highly qualified and uses a skill in their daily role, they will be significantly less likely to be matched for that skill unless they have explicitly listed it as a topic they are interested in teaching

{#exploring-mentoring-egd__ul_ohl_d5x_j3c}Figura 1. Weighted Skill-Matching Simulation: Mentee to Potential Mentors

In the simulation below, a mentee is matched to mentors based on profile attributes, demonstrating that even with a relevant job role and validated skills, the lack of explicit intent to teach
results in a lower match score.

The system prioritizes mentorship intent to ensure mentees are connected with both subject matter experts and willing educators. Even if a mentor is qualified in a specific area, the matching algorithm prioritizes
those who have explicitly listed that topic as a skill they are eager to teach. This ensures that matches are determined not just by a mentor's capability, but by their active desire to provide guidance in a
particular field.

## Activating application {#exploring-mentoring-egd__section_uc5_j2d_jtb}

You can activate the Mentoring from the ServiceNow store. This application includes demo data and activates related plugins if they aren't already active.  
Nota:  
Mentoring is available with the Employee Center application. Some of the features of Mentoring work only when the Career Conversations application is activated.

## Request apps on the Store {#exploring-mentoring-egd__parent-topic-send-to-store}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#exploring-mentoring-egd__inline-send-to-store}

## Configuring data {#exploring-mentoring-egd__section_h1d_m2d_jtb}

Mentoring comes with optional demo data.

For more information, see [Configuring mentoring](https://www.servicenow.com/docs/Wnx2dlzbARF6rtHKwmh22Q "Configuring Mentoring.") and [Mentoring reference](https://www.servicenow.com/docs/~royW3lgK4WqkA_4mxxNhQ "Mentoring Talent Development Reference").

## Using Mentoring {#exploring-mentoring-egd__section_xrb_1l3_2tb}

Use Mentoring to get a better understanding of your learnings. Act on items that need immediate attention, keep yourself up to date on upcoming content items, courses, and so on.

For more information, see [Using Mentoring](https://www.servicenow.com/docs/l_haB5Ne3c0dbfvkaAX4pw "Employees can participate as mentors or mentees from the Employee Center.").

## Skills Foundation integration with Mentoring {#exploring-mentoring-egd__section_b1q_3bv_cxb}

Mentoring integrates Skills Foundation to skill based recommendations for a mentor/mentee.