---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure sensitivity detection

# Configure sensitivity detection {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure sensitivity detection in the Now Assist for HR Service Delivery (HRSD) application.

## Antes de Iniciar

Role required:

* sn_hr_gen_ai.admin
{#config-na-sd-filters__ul_ogj_11q_hbc}

## Por Que e Quando Desempenhar Esta Tarefa

This capability helps you configure sensitivity detection and filters for the types of sensitive cases such as the harassment complaints, discrimination allegations, workplace violence, safety, employee behavior, and employee
personal issues. You can also block Now LLM Service from engaging with these sensitive case types to allow agents to create cases for these sensitive case types.  
Nota:  
Configurations are available on the Now Assist Admin Panel settings as part of Now Assist guardian. The sn_hr_gen_ai.admin role can only Edit, Activate
and Deactivate skills on Guided setup view only.

## Procedimento

1. Navigate to the Now Assist Admin Panel and select the Settings tab.
2. Select Now Assist Guardian and select Filters.  
   Filter configurations include the ability to Edit or Deactivate a filter. Only sn_hr_gen_ai.admin can Edit or
   Deactivate.
3. Select General Details tab to configure the filter details.
4. Select Sample phrases tab to add phrases that apply to filters.  
   Nota:  
   The ability to edit and update existing filters is available. There is a maximum of 10 phrases that can be generated.
5. Select Applicability to choose what filters apply to active virtual agents.
{#config-na-sd-filters__steps_a3d_t5j_c2c}

## Resultado

When an employee enters one of the configured sensitive phrases, the virtual agent offers to either redirect the employee to a live agent, create a case, or if the virtual agent incorrectly
identifies a sensitive topic, the employee can select to proceed with the interaction.
**Referência relacionada**   

* [Sensitivity detection filters mapping](https://www.servicenow.com/docs/DPKc9R12hFc8Ox2t4EDuJw "The sys_gen_ai_filter table includes eight out-of-the-box filters that determines which topics are regarded as sensitive. Each filter is mapped to an HR service that is used to create a case and a chat queue.")  
**Tópicos relacionados**   

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