---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Enable Live Agent in the Now Mobile app

# Enable Live Agent in the Now Mobile app {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Activate the Chat quick action to allow your users to ask for help from a virtual or
live agent from the Now Mobile
home page.

## Antes de Iniciar

Role required: admin

Ensure that the Agent Chat plugin is active.
For more information, see Agent Chat.

## Por Que e Quando Desempenhar Esta Tarefa

Chat is enabled from the Requests and Knowledge Articles pages by default.  
Nota:  
Connect Chat is not supported in the Now Mobile app.

## Procedimento

1. Navigate to AllNow Mobile AppApplet Launchers.
2. In the Applet Launchers \[sys_sg_applet_launcher\] table, open the Homepage record and select the Body tab.
3. Under the Quick Actions Menu Maps related list, open the Chat record.
4. Select Active to activate the record.
5. Click Update.

## Resultado

Users can select Chat in the Homepage quick actions menu to ask for help from a live or virtual agent.
**Tópicos relacionados**   

* ITSM Virtual Agent conversations