---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Proactive Prompts

# Proactive Prompts {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Proactive Prompts enable contextual and proactive engagement for
managers and employees by bringing actionable insights as prompts into their flow of
work.

## Drive engagement {#proactive-prompts-for-hrsd__section_xzf_zsy_pvb}

Drive proactive experiences to enable positive habit formation for managers and employees
through continuous micro-actions from messaging channels. For example, Proactive Prompts encourages managers to adopt Journeys and other ServiceNow features.

## Boost productivity {#proactive-prompts-for-hrsd__section_hj3_pty_pvb}

Define and empower managers to receive timely bite-sized insights and drive positive
actions. Enable employees to stay on task by meeting them in their workflow, for example, by
posting insights and actions on the Manager Hub portal. Create reminders in
Employee Journey Management to enable employees to stay on task by prompting them in their flow
of work.

## Accessibility {#proactive-prompts-for-hrsd__section_ibn_khf_qvb}

Engage managers and employees through prompts displayed on the most reachable channels like
Microsoft Teams. Motivate employees by sending bite-sized prompts in their
natural workspaces, thus meeting them in their flow of work.

## Get started {#proactive-prompts-for-hrsd__section_vfv_1rp_bwb}

|-|-|
| [Explore ![Explore]() Detailed information on Proactive Prompts](kyKeTSmyhB4Yzz5f2N5Uow "Learn how to use the Proactive Prompts application in your organization, configuring the signal for prompts, generating the prompts, and displaying them with actions on the selected channels.") | [Configure ![Configure]() Configure the application to get started](1WhObILuT1HwO7czVNQiVQ "If you have the admin role, you can install the Proactive Prompts application and configure it to display relevant prompts to the managers and employees in your organization. With these instructions, you can enable workflow efficiency and quicker turnaround.") |
| [Use ![Use]() Know how you can use Proactive Prompts](RA7O6uFBzfPxPD3eHpkAjQ "You can use Proactive Prompts application to send informative and actionable insights to managers and employees by keeping them informed and encouraging them to act immediately.") | [Reference ![Reference]() Get details about tokens, data sources, actions and channels in Proactive Prompts](47_wOkJYbUPSWfWzokl7Lw "Reference topics provide additional information about user roles, tables, and default configurations in Proactive Prompts.") |
[ ]

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## Additional resources {#proactive-prompts-for-hrsd__section_zgs_c3m_3hc}

* Learn more about what's new and changed, see the [HR Service Delivery
  release notes](https://www.servicenow.com/docs/access?context=hr-service-delivery-landing&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).
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