---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Install Proactive Prompts

# Install Proactive Prompts {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can install the Proactive Prompts application
(com.sn_pp) if you have the admin role.

## Antes de Iniciar

Role required: admin  
Nota:  
You must install Glide Virtual Agent (com.glide.cs.chatbot) plugin before installing the Proactive Prompts plugin to start using the application.  
Dependent plugins and apps for Proactive Prompts:

* Employee Center Pro (com.snc.employee_center_pro) - for portal actions and widgets.
* Microsoft Integrations -- Core (com.snc.ms_teams) - to use Start chat action.
{#proactive-prompts-install__ul_ezs_nms_gwb}

## Procedimento

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Proactive Prompts application (com.sn_pp) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.  
   In the list next to the Install button, the versions
   that are available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#proactive-prompts-install__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. **Opcional:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
6. Select Install.
{#proactive-prompts-install__steps_st4_24p_dwb}