---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a signal

# Create a signal in Proactive Prompts {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura

Configure signals to determine what prompts to send, whom to send them to, where and when to send them, and to generate them to send to your user.

## Antes de Iniciar

Nota:  
You must install and activate both the Proactive Prompts application and Now Assist for HRSD application so that you can use the capability and prompts from the base system. The two signals that are available for use are the Approvals pending prompt, and the High leave balance prompt.

Role required: sn_pp.admin

## Procedimento

1. Navigate to AllProactive PromptsSignal Configurations.
2. Select New.
3. In the Name field, enter a name for the signal configuration.
4. In the Description field, enter a brief description about the signal.
5. Activate the signal by selecting the Active option.
6. In the Schedule field, select a schedule that determines the frequency of sending the prompt to the user.  
   For more information on schedules, see [Configure signal schedules in Proactive Prompts](https://www.servicenow.com/docs/9pjp7npG86hvtvWPnMw9Dw "Schedule that determines when to run the signal configuration to generate prompts that notify the user to act on.").
7. In the Priority field, select the priority to determine the display order of the prompts on the prompt widget.  
   The available values are High, Low, or Medium.
8. In the Order field, select the order that is related to the signal.
9. In the Category tags field, select the category for the signal, which is used to pull the specific prompts on the prompt widget.  
   For more information, see [Configure signal categories in Proactive Prompts](https://www.servicenow.com/docs/bGk0W905AaednptLlCDlhw "Create and configure categories to enable efficient search of prompts grouped under the same categories.").
10. In the Channels and actions field, select the channel where you want the prompts to be displayed and the actions that you want to associate with the channel.  
    For more information, see [Configure delivery channels in Proactive Prompts](https://www.servicenow.com/docs/vO9HqkzNx08ZSS2whi6KmA "Configure a channel to display the prompts to end users in their workflow.").
11. In the Receiving user field, select the user that you want to receive the prompt, either the manager or an employee.  
    Nota:  
    * The employee value is taken from the User field of the data source that is specified in the Datasource field.
    * The manager of an employee is derived from the Manager field in the User \[sys_user\] table.
    {#proactive-prompts-signal-create__ul_s1b_m22_vvb}
12. On the Signal Source tab, select the data source method to retrieve the data in the Datasource field.  
    For more information, see [Types of data sources in Proactive Prompts](https://www.servicenow.com/docs/le38ysEOvdXs1PBTfzhzeQ "Data sources are the different type of data retrieving methods from data tables in Proactive Prompts.").
13. On the Prompt template tab, fill in the fields.  
    The content in the template is displayed as the content of the prompt to your user.
    {#proactive-prompts-signal-create__table_cyt_kyc_2yb__entry__2}

    | Field | Description |
    |-|-|
    | Prompt header | Header for the prompt or create a header. For information on adding a new header, see [Add a new prompt header to identify the prompt](https://www.servicenow.com/docs/CcoPqDnqIH1IfssVtl5nBQ "Add intuitive headers to the prompts displayed on the Employee Portal to enable users to identify the type of prompt easily."). The header is an icon and a label that is displayed on the prompt to identify the type of prompt on the Employee Portal. For example, you could have headers for Skills, Learning, Roles, and so on. Nota: If no header is selected, then the header that's marked as default is added to the prompt and displayed. |
    | Title | Title of the message when the prompt is displayed to the user. |
    | Single record display | Template for the message to be displayed to the user when the prompt is generated for a single record. |
    | Multiple record display | Template for the message to display to users when the prompt is generated for multiple records. For more information, see [Tokens in Proactive Prompts](https://www.servicenow.com/docs/gy9WYAfkE9Pb85c0fKWK9Q "Token placeholders indicate the data that will be replaced during runtime."). |
    | URL | URL that the user can access in the View details option on the Employee Portal or Take action option for Virtual Agent. For more information, see [Actions and action groups in Proactive Prompts](https://www.servicenow.com/docs/mItXjZ61F8WRqN7i8Q3NLQ "Actions provide the user the ability to act on the prompt."). |
    [Tabela 1. Prompt template fields]

    {#proactive-prompts-signal-create__table_cyt_kyc_2yb}  
    You've created a template that is delivered as a message in the prompt to the user.
14. Select Submit.  
    You've configured a signal that delivers the prompt message to the user in the frequency that you scheduled.