---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create feedback template using survey designer

# Create feedback template using survey designer {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

As an admin, you can create feedback templates using survey designer that managers can use to collect specific feedback.

## Antes de Iniciar

Role required: admin

* Ensure Scope/Application of the Survey Template is **Talent feedback (sn_tf)**
* Ensure the Active field on the Survey Template (**asmt_metric_type) is true**
* Ensure Publish State on the Survey Template is **Published**
* Ensure ALL metrics (questions in the survey) have datatype: **scale, numericscale, or string ONLY**

## Procedimento

1. Navigate to AllSurveyView Surveys.
2. Open a survey definition in Survey Designer.
3. Select the Configuration tab.
4. On the Survey Designer Configuration form, fill in the fields.  
   For a description of the field values, see [Survey Designer Configuration form](https://www.servicenow.com/docs/access?context=survey-design-config-form&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).  
   Nota:  
   * The default value of a survey's duration field is 14 days. For a feedback template, it should be modified to 0 days.
   * A survey instance is created for every feedback request sent using a feedback template, and every instance has a Due Date field. This due date field is overwritten by the due date given by the manager in the agent flow during feedback request creation.
   * The description of the survey is shown to the managers in the agent flow during the template selection step.
   {#create-template-feedback-ai__ul_udp_rbn_l3c}
5. Select the Availability tab and complete the form.
{#create-template-feedback-ai__steps_tht_rym_l3c}