---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Activate Predictive Intelligence for Universal Request

# Activate Predictive Intelligence for Universal Request {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

You can activate the Predictive Intelligence for Universal Request plugin (com.snc.universal_request.ml) to use machine-learning solutions in the Universal Request application, if you have the admin role.{#activate-predictive-intelli-ur__activate-predictive-intelli-ur-info}

## Antes de Iniciar

Role required: admin  
Nota:  
The Predictive Intelligence for Universal Request plugin (com.snc.universal_request.ml) plugin requires a separate subscription and must be activated by a ServiceNow personnel.

The application includes demo data and installs related applications and plugins if
they are not already installed.

* Predictive Intelligence for Universal Request requires the following plugins. Ensure that these plugins are activated before you install this plugin.

  Required ServiceNow plugins
  :

      Predictive Intelligence
      :   Install this plugin to enable the creation of machine
          learning solutions using data in your instance. The
          plugin provides various capabilities and solution types
          for training the system to predict, recommend, and drive
          data outcomes. A trained solution can be invoked by any
          application through the use of a prediction API..

  Universal Request
  :   Install this plugin to use the Universal Request
      application.
{#activate-predictive-intelli-ur__ul_h3k_zcy_nnb}

## Procedimento

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#activate-predictive-intelli-ur__find-plugins-cmd}
2. Find the Predictive Intelligence for Universal Request plugin (com.snc.universal_request.ml) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#activate-predictive-intelli-ur__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Nota:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/bundle/australia-platform-administration/page/administer/plugins/task/find-components.html).
{#activate-predictive-intelli-ur__steps_k3k_zcy_nnb}