---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Cancel a universal request

# Cancel a universal request {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Cancel the universal request if the issue is resolved or the request no longer needs
any action.

## Antes de Iniciar

Role required: admin, routing agents

## Por Que e Quando Desempenhar Esta Tarefa

You can cancel a universal request only if

* There are no active or closed primary tickets attached to it.
* The state of UR is either New or In Progress.
{#cancel-ur__ul_bsd_5xw_cqb}

## Procedimento

1. Navigate to AllUniversal RequestOpen.
2. From the list of open universal requests, select the request you want to cancel.
3. Select Canceled from the State field.  
   Nota:  
   If the user in Opened for tries to cancel the request, then they must enter the reason for canceling.
4. Click Update.

## Resultado

When the UR is canceled, email notifications are sent to the stakeholders associated with the request.