---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Transfer configuration

# Transfer configuration {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can enable agents to transfer department-specific tickets, such as an incident
ticket or an HR case back to the Universal Request (UR), to another department, or service.
This transfer configuration allows you to determine what happens to the departmental ticket
when the request is transferred to another department or back to UR.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

The transfer configuration has the following configurations.

Transfer Information
:   Determines the state and template to apply on the department ticket when
    a department ticket is transferred.

Closure Information
:   Determines the final closure state and template to apply on the
department ticket associated with a UR that is closed.  
When you transfer a department ticket, you can transfer it with one of the following reasons:

Transfer with resolution
:   When the request is resolved and transferred back to UR, to the specific
    department, or service.

Transfer without resolution
:   When the request is not resolved or does not belong to the specific
    department and is transferred back to UR, to the specific department, or
    service.

For example, if an incident ticket is transferred without resolution, in
the Transfer Information tab, you can configure the
Transfer state as <kbd class="ph userinput">Canceled</kbd>. In the
Closure Information tab, you can configure the closed
state of the incident ticket when the UR is closed.

To perform this transfer
action, you must configure the transfer configuration details in the Universal Request application.

## Procedimento

1. Navigate to AllUniversal RequestAdministrationTransfer Configuration.
2. Open and edit an existing configuration or click New for a new configuration record.
3. On the form, fill in the fields.  
   For more information on the field descriptions, see [Transfer configuration form](https://www.servicenow.com/docs/xG5myBpNVPRW4psTNXbYZw "Use the Transfer configuration form to configure your transfer details in the Universal Request application.").