---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create universal request for catalog item or record producer

# Configure a catalog item or record producer to create a universal request {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a universal request along with a requested item or task-based record to
provide unified ticketing experience.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

Only when the Universal Request plugin (com.snc.universal_request) is activated, the Universal Request Config section is added to a catalog item or record producer form.  
A universal request is not created for the following scenarios:

* Cart with multiple catalog items is checked out
* Order guide is submitted
{#create-ur-recordproducer__ul_hbh_cdm_jpb}

For information on creating a catalog item, see [Create or edit a catalog
item](https://www.servicenow.com/docs/access?context=t_DefineACatalogItem&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

For information on creating a record producer,
see [Create a record
producer](https://www.servicenow.com/docs/access?context=t_DefRecProdInSCat&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

## Procedimento

1. Navigate to AllService CatalogCatalog DefinitionsMaintain Items.
2. Select the required catalog item or record producer.
3. In the Catalog Item or Record Producer form, configure these fields in the Universal Request Config section.  
   {#create-ur-recordproducer__table_lz2_ydm_jpb__entry__2}

   | Field | Description |
   |-|-|
   | UR certified/enabled item | Option to specify that a universal request should also be created along with a requested item or task-based record. In the universal request, a reference is created to the associated requested item or task-based record, which becomes the primary task of the universal request. |
   | Requires Additional Review | Option to automatically select the Needs resolution review check box on the corresponding universal request. For information about the universal request fields, see [Universal Request form](https://www.servicenow.com/docs/XwrMHyO_8iY1jCdak6GsuQ "Use the Universal Request form to create a universal request task record."). The Requires Additional Review field appears only when the UR certified/enabled item check box is selected. |
   [Tabela 1. Universal Request Config section fields]

   {#create-ur-recordproducer__table_lz2_ydm_jpb}
4. Click Update.
{#create-ur-recordproducer__steps_ls3_51s_jpb}
**Conceitos relacionados**   

* [Automatically create universal request from an inbound email](https://www.servicenow.com/docs/9GNqYB0GGzWa~bC1nTi9WQ "Universal requests can be automatically created from the information received by emails. The auto-creation of universal requests enables faster response time and quicker resolution for employees compared to the agents manually creating requests from emails.")  
**Tarefas relacionadas**   

* [Create universal request automatically for department tickets via other channels](https://www.servicenow.com/docs/gSIBDvco78a2xqvDLhha5A "Universal request is not automatically created when a fulfiller or employee creates a department ticket from channels other than the Service Portal or Virtual Agent topics. Create universal request automatically by adding the business rule to the specific service table, such as an Incident or a HR service.")
* [Email notification preferences for your service](https://www.servicenow.com/docs/Nt79~LziM~LO8eRlT7Zf1w "Customize email notifications to control which email notifications are sent to requesters when a universal request is created. This setting prevents employees from receiving duplicate or inconsistent email notifications.")  
**Tópicos relacionados**   

* [Service Catalog configuration for Universal Request](https://www.servicenow.com/docs/access?context=ur-catalog-config&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)