---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Setting up Universal Request in Agent Workspaces

# Setting up Universal Request in Agent Workspaces {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Activate Universal Request in agent workspace and set up roles for
performing the tasks.

## Activating Universal Request in Agent Workspaces {#setup-UR-workspace__section_oty_3nc_hlb}

Universal Request is activated in Agent Workspaces when
you enable the Universal Request plugin (com.snc.universal_request) or Universal
Request: Advanced Work Assignment plugin (com.snc.universal_request.awa).

## Roles used for Universal Request in Agent Workspaces {#setup-UR-workspace__section_qx5_knc_hlb}

{#setup-UR-workspace__table_r5s_nnc_hlb__entry__2}

| Role | Description |
|-|-|
| UR administrator \[sn_uni_req.ur_admin\] | Set up and configure Universal Request roles for the agent workspace. |
| Routing agent \[sn_uni_req.routing_agent, agent_workspace_user, workspace_user, sn_uni_req.universal_request_write, sn_uni_req.universal_request_read | Create, edit, view and resolve Universal requests. |
| Routing agent \[sn_uni_req.routing_agent, agent_workspace_user, workspace_user, sn_uni_req.universal_request_write,sn_uni_req.universal_request_read, interaction_agent\] | Handle interactions and create universal request from interaction. |
[Tabela 1. Roles in Universal Request]

{#setup-UR-workspace__table_r5s_nnc_hlb}