---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Train the classification solution to predict the assignment group

# Train the classification solution to predict the assignment group {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Train the Universal Request classification solution definition to identify and
predict an assignment group using the short description and create service level tickets
that are associated with the universal request.

## Antes de Iniciar

Role required: admin

Ensure that you have installed Predictive Intelligence
(com.glide.platform_ml) and Predictive Intelligence for Universal Request (com.snc.universal_request.ml) plugins.

Set
the Enable universal request auto categorization property to
true by navigating to Universal RequestAdministrationProperties. Enabling this property enables the application to use the
Universal Request Classification solution for
UR.

Nota:  
A minimum of ten thousand records are needed to train the classifications.

## Procedimento

1. Navigate to Predictive IntelligenceClassificationSolution Definitions.
2. In the Classification Definitions list, search for and select the Universal Request Categorization (ml_universal_request_categorization) solution.
3. On the form, verify the default field values and customize the solution as required.  
   For more information about the Classification Definition form fields, see [Create and train
   classification solution](https://www.servicenow.com/docs/access?context=create-solution-definition&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).