---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Update or cancel a universal request using Virtual Agent

# Update or cancel a universal request using Virtual Agent {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Update or cancel a universal request with the help of the Virtual Agent in the chat option.

## Antes de Iniciar

Role required: none

## Procedimento

1. On the portal home page, open the chat window (![Chat icon for Virtual Agent]()).  
   The Virtual Agent prompts you to enter your request.
2. Enter your request to track, update, or cancel your request.  
   If you are not sure about the option to select, enter <kbd class="ph userinput">Track my request</kbd>.
3. Select Track universal Request Status (Template)
4. Select the request that you want to update.
5. Select the appropriate responses to complete your request.  
   For a sample Virtual Agent conversation, see [Universal Request Virtual Agent conversation flows](https://www.servicenow.com/docs/3bcGATARrt2CPlYm5p~ATA "Universal Request Virtual Agent includes several predefined topic conversations that you can use to resolve common tasks on your universal requests.").