---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure users and groups

# Configure users and groups {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

A user is an individual who can access your instance and a group is a set of users
who share a common purpose. The users associated with a group are listed as group
members.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

Group information is used across most processes in the ServiceNow AI Platform for assigning
work to teams and requesting approvals. Any rule that is applied to a UR group is
automatically assigned to all the group members, for example, roles and assignment
rules.

## Procedimento

* You can import existing users and groups using guided setup.  
  For more information, see [Guided setup for Universal Request](https://www.servicenow.com/docs/80FUgFpvxfaWCNz~aGK2iQ "Before you start using the ServiceNow Universal Request application in your organization, you must set up Universal Request. Work with your stakeholders to define requirements for setting up the application effectively to meet the needs of your organization.").
* You can create new users and groups using the ServiceNow AI Platform user administration feature.  
  * [Create a
    user](https://www.servicenow.com/docs/access?context=t_CreateAUser&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
  * [Create a user
    group](https://www.servicenow.com/docs/access?context=t_CreateAGroup&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
  * [Add a user to a
    group](https://www.servicenow.com/docs/access?context=t_CreateAGroup&version=australia&pubname=australia-platform-administration&ft:locale=en-US)
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