---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a universal task

# Create a universal task {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a universal task for a request and assign it to the employee or create
multiple tasks for a request by using Universal Task.

## Antes de Iniciar

Role required: Configurable by your service

## Por Que e Quando Desempenhar Esta Tarefa

Universal Task agents, as configured in [Define the agent criteria for Universal Task](https://www.servicenow.com/docs/JpXgAG3vIFe6CCbLBIP0SQ "Define the criteria for an agent so that the agent can access the parent table for Universal Task. The default criteria is that agents must have write access to the parent table.") can create a new universal task using the UI action available on the ticket page.  
Nota:  
To control the access for creating a task, configure the visibility of the UI action for creating Universal Task. For more information, see [Create UI actions for your service with Universal Task](https://www.servicenow.com/docs/ABGa~uSaAQyJyoUoMmnG9g "Create UI actions for your service so that agents can create universal tasks.").

When a universal task is
created, it is auto-assigned to the employee as configured in [Configure Universal Task for your service](https://www.servicenow.com/docs/NUyV52zsji620mrH2x~0RA "Configure the Universal Task application for your service so that you can create and assign tasks to employees."). The employee receives a notification and
can view or update the task from the ServiceNow
Employee Service Center. If the employee accesses the task from the
ServiceNow AI Platform, they can only add a comment and add people to the watch
list.

## Procedimento

1. Open the ticket that you want to create a universal task for.
2. Click the UI action for creating a universal task.  
   Nota:  
   The name of the UI action is configurable and can vary. For more information, see [Create UI actions for your service with Universal Task](https://www.servicenow.com/docs/ABGa~uSaAQyJyoUoMmnG9g "Create UI actions for your service so that agents can create universal tasks.")
3. On the form, fill in the fields.  
   See [Universal Task form](https://www.servicenow.com/docs/BoiiexrtTLa0_GB02R8JpA "Universal Task form to create a task record.") for more information.
4. Select one of the following.

   | Option | Description |
   | Ready for work | Task is created. The state of the task changes to Work in Progress, and the employee is notified about the task. |
   | Submit | Task is created. The state of the task remains New, and no notification is sent to the employee. |
   |-|-|

   {#create-unitask__choicetable_arc_rny_xnb}

## Resultado

Employee experience: A new task is created for your request. You can view and
complete the task in the To-Do tab of the Employee Service Center. You can also view and complete the task in
the task tab of the associated request, if configured in standard ticket
configuration. You receive notifications if the task is canceled, closed,
completed, or if a comment is added to the task. Notifications are sent to the
stakeholders when changes are made to the task.

Agent experience: You can now view or edit the task. You can also add more tasks to
the same request.