---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Activate Workforce Optimization for HR

# Activate Workforce Optimization for HR {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Workforce Optimization for HR solution is highly modular, offering a wide
range of capabilities such as Scheduling, Coaching, and Teams applications in Manager
Workspace. Configurable Workspace (sn_hr_wfo_workspa) plugin activates all other dependent
plugins to enable users to access Scheduling, Coaching, and Teams applications in Workforce Optimization for HR.

## Antes de Iniciar

Role required: sn_hr_wfo.admin

## Procedimento

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its nae or ID/ If you cannot find a plugin, you might have to request it from ServiceNow personnel.
3. Select Install, and then in the Activate Plugin dialog box, select Activate.  
   Nota:  
   When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears:`Application installation is
   unavailable because another operation is running: Plugin Activation for
   <plugin name>`
* **[RCA approvals in Workforce Optimization for HR](https://www.servicenow.com/docs/QLqqhlge49dBGjzCOfJuHg)**   
  After you install or upgrade to the latest Workforce Optimization for HR from ServiceNow Store, you might encounter Restricted Caller Access (RCA) approval messages.

**Conceitos relacionados**   

* [Workforce Optimization for HR Domain Separation](https://www.servicenow.com/docs/zdPFW_n7iLSPoh05AtIf4A "Domain separation is supported for Workforce Optimization for HR. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.")
* [Setting up Scheduling for Workforce Optimization for HR](https://www.servicenow.com/docs/41jDUBbOo9cchGra_J6LiQ "Manage events the team calendar. Create schedule plans, shift plans, event categories, and event types.")
* [Setting up Teams in Workforce Optimization for HR](https://www.servicenow.com/docs/ilb~_CXIee7~yHGX9WlCig "Organize your teams into assignment groups and create reports for those groups to can gain visibility into the team's performance.")
* [Setting up Coaching in Workforce Optimization for HR](https://www.servicenow.com/docs/abzT6Za5Mq8q2~lFSgwGFA "Manage agent skills and assess the quality of completed tasks. Use predictive intelligence to recommend skills for agents. Train your agents with internal and external learning content.")
* [Setting up Demand Forecast in Workforce Optimization for HR](https://www.servicenow.com/docs/A1rdq~M5452_oTQq5EB9sA "Configure the data you want to collect, modify forecast parameters and calibrate manual adjustments using Demand Forecast.")