---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure an indicator to display in the Coaching Overview tab in Workforce Optimization for HR

# Configure an indicator to display in the Coaching Overview tab in Workforce Optimization for HR {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Add a system property to display the desired indicator in the Coaching
Overview tab in the Coaching application.

## Antes de Iniciar

Importante:  
This feature is available with the Workforce Optimization for HR from the ServiceNow Store. To enable this feature, see [Activate Workforce Optimization for HR](https://www.servicenow.com/docs/AV6wsclYEkX2~pROI_i7AQ "Workforce Optimization for HR solution is highly modular, offering a wide range of capabilities such as Scheduling, Coaching, and Teams applications in Manager Workspace. Configurable Workspace (sn_hr_wfo_workspa) plugin activates all other dependent plugins to enable users to access Scheduling, Coaching, and Teams applications in Workforce Optimization for HR.").

Set the map application scope to Coaching. For information on
how to set the scope, see [Set map application
scope](https://www.servicenow.com/docs/access?context=set-map-application-scope&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

Role required: sn_hr_wfo.admin

## Por Que e Quando Desempenhar Esta Tarefa

Replace the existing indicator with any Performance Analytics indicator that has the
Assigned to and Assignment group breakdowns to display in the Coaching Overview tab in the Coaching application.

## Procedimento

1. In the application navigator, enter <kbd class="ph userinput">sys_properties.list</kbd>.
2. Click New.
3. Enter the following field values.  
   {#add-property-indicator-wfo-hr__table_yfh_h3p_f4b__entry__2}

   | Field | Value |
   |-|-|
   | Name | sn_coaching.coaching_overview_default_quality_indicator |
   | Application | Coaching |
   | Type | string |
   | Value | {"title": "\<name\>", "sys_id": "\<sys id\>"} where \<name\> is the name of the indicator that you want to display in the Coaching Overview tab and \<sys id\> is the [unique record identifier](https://www.servicenow.com/docs/access?context=c_UniqueRecordIdentifier&version=australia&pubname=australia-platform-administration&ft:locale=en-US)Example: * Name: % of P1 incidents resolved on first call. * Sys ID: 0423e59387401010ca99e12397cb0bbb {#add-property-indicator-wfo-hr__ul_wck_lw2_h4b}{"title": "% of P1 incidents resolved on first call", "sys_id": "0423e59387401010ca99e12397cb0bbb"} |
   | Read roles | sn_coaching.coach |
   [Tabela 1. Configure an indicator form]

   {#add-property-indicator-wfo-hr__table_yfh_h3p_f4b}
4. Click Submit.  
   The configured indicator replaces the existing indicator in the Overview tab in the Coaching application in Workforce Optimization for HR.
{#add-property-indicator-wfo-hr__steps_uck_1cj_dwb}