---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# RCA approvals in Workforce Optimization for HR

# RCA approvals in Workforce Optimization for HR {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

After you install or upgrade to the latest Workforce Optimization for HR
from ServiceNow Store, you might encounter Restricted Caller
Access (RCA) approval messages.

## Antes de Iniciar

Role required: sn_hr_wfo.admin

## Procedimento

1. Navigate to AllSystem DefinitionFix Scripts.
2. Right-click the header and choose Import XML.
3. Click Choose file and select the XML file that you downloaded.
4. Search and find the HR Agent WS bulk RCAs approval script record.
5. Click Run Script to approve all the requested RCAs.  
   Nota:  
   RCA fix script can approve the RCAs which exist at the time of execution. After running the RCA script (if you install the Document Templates from ServiceNow Store, Human Resources Scoped App: Lifecycle Events, and Human Resources Scoped App: Employee Relations plugins), re-run the RCA script to approve the new RCAs.
{#approve-rcas-script-wfo-hr__steps_hvd_hvw_dwb}