---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure data collection for Demand Forecast

# Configure data collection for Demand Forecast {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Define the data you want to collect for cases, interactions, or any table to forecast
the number of agents that you require for your staffing needs.

## Antes de Iniciar

You must have the MetricBase plugin \[com.snc.clotho\] enabled to use Demand Forecast
in Workforce Optimization for HR. For more information, see [Requesting the MetricBase
product](https://www.servicenow.com/docs/access?context=request-metricbase&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

Role required: sn_hr_wfo.admin

## Procedimento

1. Navigate to AllWorkforce Optimization for HRDemand Forecast.
2. Define the data you want to collect for forecasting agents to resolve cases.  
   1. Click Data Collection Definitions.

      See the
      [Components installed with Workforce Optimization for HR](https://www.servicenow.com/docs/AjzdkmBhrSaF3bUo2g3F1g#components-installed-wfo-hr "Several types of components are installed with activation of Workforce Optimization for HR application, including user roles, key performance indicators (kpis), scheduled jobs, properties, and tables.") for
      the list of configurations that are available by default.
   2. Click New.
   3. On the form, fill in the fields:{#configure-data-collection-df-wfo-hr__table_bxd_pnr_zmb__entry__2}

      | Field | Description |
      |-|-|
      | Name | Name for the collection forecast configuration. |
      | Table | Table that is used for collecting data. |
      | Type | Data Collection Definition type is set to Collection by default and collects data using a scheduled job. |
      | Date Field | Data that you can add to forecast for the future. |
      | Conditions | Conditions that you can set so that you can capture the data that you need. |
      [Tabela 1. Forecast Configuration form]

      {#configure-data-collection-df-wfo-hr__table_bxd_pnr_zmb}
   4. Click Submit.
   5. Create an index for the table you have created using the date field and the conditions you have added to the table. For information on creating a table index, see [Create a table
      index](https://www.servicenow.com/docs/access?context=t_CreateCustomIndex&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
   {#configure-data-collection-df-wfo-hr__ol_kg1_dnr_zmb}
{#configure-data-collection-df-wfo-hr__steps_cd4_ybp_nnb}
* **[Add parameters to be defined in the formula](https://www.servicenow.com/docs/rAr4SaI40w8GUn_n~c3wqg)**   
  Add parameters to be defined in the formula to calculate agent count per hour in a day.
* **[Configure resource conversion formula](https://www.servicenow.com/docs/Z~AQDhXJX7VSMUG5YuH5ZA)**   
  Configure the resource conversion formula.
* **[Group forecast configuration](https://www.servicenow.com/docs/rmEl7g~r64aaE2Y~AXjQsg)**   
  Associate an assignment group with a Resource Conversion Formula. You can assign a forecast configuration to multiple assignment groups, but an assignment group can have only one forecast configuration.