---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Scheduling in Workforce Optimization for HR

# Scheduling in Workforce Optimization for HR {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use Scheduling to manage your workforce resources efficiently by planning and managing
schedules, staffing, and shifts across your teams all from one location. You can also integrate
with on-call scheduling and create shifts and schedule for on-call rotations.  
With Scheduling, you can do the following:

* Add meetings, training, time-off requests, or ad hoc work shifts by using the team calendar.
* Filter agents in the team calendar based on their location, region, assignment groups, or any field in the agent's record.
* Create shift and schedule plans for agents.
* Approve or reject agents' time-off and shift-swap requests.
* Track and manage the team's schedule on the team calendar by viewing the planned shifts versus the actual clock-in and clock-out times for the selected day or week.
* Analyze whether your team members are following the schedules. If you see a potential issue, you can easily alert your team so that they can take immediate action.
* Use historical adherence reports to analyze and recommend coaching opportunities for your agents.
{#scheduling-configurable-wfo-hr__ul_i5q_w1m_1qb}

To delve into more information behind your key performance indicators, filters and sidebars,
see [Exploring indicators with KPI
Details](https://www.servicenow.com/docs/access?context=kpi-details-components&version=australia&pubname=australia-now-intelligence&ft:locale=en-US)
* **[Create a shift plan](https://www.servicenow.com/docs/6AqCPzSDY1lCVYrI4h8kLA)**   
  Schedule shifts for your team to make sure you cover all work assignments and breaks. You can also specify the days of the week that you want to override scheduled shifts.
* **[Create a schedule plan](https://www.servicenow.com/docs/4gZsriq8z~fzfg12vXAOCQ)**   
  Manage your team's schedule by creating a schedule plan that covers a span of time and includes your team's work shifts. You can also assign agents to shifts based on their skills and availability. This way, you can make sure that you are using your resources in the best way possible for your organization.
* **[Publish a schedule plan for visibility into team coverage](https://www.servicenow.com/docs/kXEnMWCSgK1iSSGl23iDeA)**   
  Generate a preview of your schedule plan and publish it so that your agents can see their shifts and schedules ahead of time. You can unpublish a schedule to make changes and then publish it again.
* **[Track and manage team schedule](https://www.servicenow.com/docs/MujtJYC0glA7~h4iUpfarg)**   
  Create, update, or monitor your teams' schedule from one location. You can approve or reject requests for swapping shifts or time off for agents within your assignment group.
* **[Monitor schedule adherence](https://www.servicenow.com/docs/e~tnemm382qmS3Czl8g7qg)**   
  Use schedule adherence to evaluate whether or not your agents are adhering to their assigned schedules. You can look for areas where low-value activity can be eliminated or reduced and further analyze staffing levels throughout the day.
* **[Analyze adherence and conformance](https://www.servicenow.com/docs/QWfHHaS~fyyGOCjP2iu8Rg)**   
  View the time worked summary of your team members to determine if your teams are adhering to the planned schedules. You can also use historical adherence, which is a reporting view of real-time adherence, to see how well your agents have followed their schedules in the past.
* **[Analyze staff alignment using Demand Forecast in Workforce Optimization for HR](https://www.servicenow.com/docs/_p4lcbGM0XwKBIr_xmM8_g)**   
  Use Demand Forecast to plan the number of staff members that you require so that you have enough agents to do the job.
* **[Add events to a team calendar](https://www.servicenow.com/docs/uY3gaZToLyo7SyyYUQvvzQ)**   
  Create a meeting, training, time-off request, or an adhoc work event from the team calendar.
* **[Swap your agents' shifts in Workforce Optimization for HR](https://www.servicenow.com/docs/wZCGQPb7uiOXPtgcifeDXQ)**   
  Swap an agent's shift in your assignment group with another agent who can work on that shift and skip the approval process.

**Conceitos relacionados**   

* [Workforce Optimization for HR Manager workspace](https://www.servicenow.com/docs/dKvGMvfy7MCHZz43CVAxow "Monitor your teams' work and organizational performance using Workforce Optimization for HR. Stay on top of the status of cases your teams are working on at a given time.")
* [Teams in Workforce Optimization for HR](https://www.servicenow.com/docs/hHaSQ~SBGdqQkUm7KAta8w#using-teams-wfo-hr "Use Teams to track and analyze performance trends for your teams from a single location. You can monitor the trends for each agent within your team and compare your agents or team members with one another.")
* [Coaching in Workforce Optimization for HR](https://www.servicenow.com/docs/hA3JN_z6tsqmNLieju5ROw "Use Coaching in Workforce Optimization for HR to assess your team's abilities to efficiently resolve cases by reviewing their work at critical moments.")