---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Swap your agents' shifts in Workforce Optimization for HR

# Swap your agents' shifts in Workforce Optimization for HR {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Swap an agent's shift in your assignment group with another agent who can work on
that shift and skip the approval process.

## Antes de Iniciar

Role required: sn_hr_wfo.admin

## Procedimento

1. Navigate to WorkspacesManager Workspace.
2. Click the Schedule icon (![Schedule icon]()).
3. In the Team Calendar tab, navigate and point to the shift for the agent that you want to swap with another agent.
4. In the shift pop-up window, click the Shift Swap icon (![Shift Swap icon]()).
5. In the Requested Shift section, click the Agent field and select the agent who can work on that shift.
6. Click Submit.  
   The team calendar displays the updated schedule.
{#swap-agent-shift-wfo-hr__steps_jdh_1jj_dwb}