---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Workforce Optimization for HR Manager Workspace Landing Page

# Workforce Optimization for HR Manager Workspace Landing Page {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The Manager Workspace landing page displays metrics of the on-going work and helps
managers to take informed decisions.

The Workforce Optimization for HR Landing Page offers single-pane glass view into
the key metrics and the KPIs.

* KPIs

  Today's cases
  :   Displays the number of cases that were resolved by agents on first contact by the
      customer.

  This week's case volume by status
  :   Displays the number of cases that have been in the same state for 30 days.

  P1 cases
  :   Displays the number of cases that have been re-opened by the customers after they were
      resolved.

  SLA breached cases
  :   Displays the number of open cases that are escalated by the customer or internally.

  Unassigned cases
  :   Displays the number of unassigned cases.

  SLA at risk cases
  :   Displays the number of cases with their SLAs at risk.

  Each score card also displays a graph that you can click to further analyse the
  cases.
* Work Items

  Open cases by service
  :   Displays the total number of open cases. The combo card also displays the break-up of the
      open cases according to the current status: New,
      Open, and Awaiting Info.

  Last updated open cases by age (no. of days)
  :   Displays the graph of open cases that were created in the last 10-15 days, 15-30 days, and
      more than 30 days.
* Agents

  Closed cases - SLA met vs. SLA breached
  :   Displays the number of agents in the team and the break-up of agents according to
      current status: Available, Offline,
      Break, and Away.

  Approvals
  :   Displays the number of time-off requests by the agents that are pending manager's
      approval.

  Shift swap requests
  :   Displays the number of requests by the agents to swap shifts that are pending
      manager's approval.

  Team performance
  :   Displays a graph of the open cases and unassigned cases in the last 12 months.

  Reassigned cases
  :   Displays the number of requests that have been reassigned.

  You can click the line charts to further view the list of cases.
* Critical open cases: Displays the list of open critical cases that were updated least recently. Click View all to view all the critical cases.

{#wfo-hr-manager-workspace__ul_uvk_nxy_rkb}

Get an overview of the Manager Workspace landing page and also learn on how to configure it
using UI Builder as per your business needs.