--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Components installed with Workplace Case Management # Components installed with Workplace Case Management {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura Several types of components are installed with activation of the Workplace Case Management application, including tables, user roles, and business rules. Nota: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=australia&pubname=australia-platform-administration&ft:locale=en-US). Demo data is available for this feature. ## Roles {#components-installed-with-workplace-case-mgmt__section_wly_yyh_wdb} {#components-installed-with-workplace-case-mgmt__table_u1t_gb1_wdb__entry__3} | Role title \[name\] | Description | Contains roles | |-|-|-| | Group roles: Workplace Event Planners | AI agentic workflow autonomously assigns emergency maintenance request and change event request submitted by a workplace user. For more information, see [Manage temporary space closures agentic workflow](https://www.servicenow.com/docs/IEK7dYwE0AAvpizQqB2Drw "This team of AI agents temporarily block a location when there’s an emergency workplace maintenance case is submitted.") and [Help manage workplace reservations agentic workflow](https://www.servicenow.com/docs/ylFSoXykEQfsWkDPMb7gxg "The Help manage workplace reservations agentic AI workflow enables Workplace Event Planners with rescheduling a planned reservation. AI Agents gather relevant information from a workplace reservation and update an existing planned reservation with a new date, time, and duration."). | * sn_wsd_case.case_writer * sn_wsd_rsv.reservation_planner {#components-installed-with-workplace-case-mgmt__ul_pdx_mhq_1fc} | | Workplace Case Management admin \[sn_wsd_case.admin\] | * Sets up data related to workplaces services. * Creates workplace services. * Has complete access to the application. {#components-installed-with-workplace-case-mgmt__ul_hlp_2lw_qlb} | sn_wsd_case.manager | | Workplace case Manager \[sn_wsd_case.manager\] | * View all cases. * Manage cases. * Create, read, update, and delete Case templates. * Create, read, update, and delete Task templates. * Create, read, update, and delete Workplace Services. * Create, read, update, and delete Workplace Service Activities. * Create, read, update, and delete Approval options. * Create, read, update, and delete an Escalation rule. * Create, read, update, and delete Fulfillment instructions. * Perform agent-related actions. {#components-installed-with-workplace-case-mgmt__ul_pcl_3vt_rmb} | * template_editor_global * sn_wsd_case.workplace_agent {#components-installed-with-workplace-case-mgmt__ul_mrt_kvt_rmb} | | Workplace case agent \[sn_wsd_case.workplace_agent\] | In addition to all the permissions of a Workplace case writer, * Can view flow executions. * Can write knowledge base articles. {#components-installed-with-workplace-case-mgmt__ul_rj3_pvm_wmb} | * sn_wsd_case.case_writer * sn_wsd_core.kb_writer * flow_operator {#components-installed-with-workplace-case-mgmt__ul_ngf_r2y_rmb} | | Workplace case writer \[sn_wsd_case.case_writer\] | * Create, read, update, and delete Workplace Tasks. * Read Task templates. * Create, read, update, and delete Workplace cases. * Read the following: * Escalation rules * Fulfillment instructions {#components-installed-with-workplace-case-mgmt__ul_ovy_mwb_h4b} {#components-installed-with-workplace-case-mgmt__ul_lcb_rf4_smb} | * sn_wsd_core.task_writer * sn_wsd_case.case_reader {#components-installed-with-workplace-case-mgmt__ul_krc_32y_rmb} | | Workplace case reader \[sn_wsd_case.case_reader\] | Has read permissions to access all * Workplace tasks * Workplace cases {#components-installed-with-workplace-case-mgmt__ul_wz5_cf4_smb} | sn_wsd_core.task_reader | | Workplace reservation admin sn_wsd_case.bypass_services_limitation | With this role, user can see all the service items while creating a reservation, even which are in the lead time. User can remove an added service item for an existing reservation, even if it is * Already arranged * In lead time of ordering * When the Restrict cancellation of requested services is enabled true. {#components-installed-with-workplace-case-mgmt__ul_ubm_2pr_zbc} Can configure Lead time of ordering at service item or service item location. | sn_wsd_case.bypass_services_limitation | [Tabela 1. Roles installed with Workplace Case Management] {#components-installed-with-workplace-case-mgmt__table_u1t_gb1_wdb} {#components-installed-with-workplace-case-mgmt__table_bdk_pts_x2c__entry__3} | Role | Description | Contains roles | |-|-|-| | Workplace user \[sn_wsd_core.workplace_user\] | From Workplace Case Management version 1.21.0, this role has write access to the Workplace Case \[sn_wsd_case_workplace_case\] table. | None | [Tabela 2. Roles updated by Workplace Case Management] {#components-installed-with-workplace-case-mgmt__table_bdk_pts_x2c} ## Tables {#components-installed-with-workplace-case-mgmt__section_s1x_dzh_wdb} {#components-installed-with-workplace-case-mgmt__table_fbz_45z_vdb__entry__2} | Table | Description | |-|-| | Approval Option \[sn_wsd_case_approval_option\] | Extends the Application File table. Stores information about Workplace case approvers. | | Workplace Case \[sn_wsd_case_workplace_case\] | Extends Workplace Task \[sn_wsd_core_workplace_task\] table. Stores information about all the Workplace cases in the application. : If WSD: Archive old workplace tasks archival rule is applied then Workplace Case \[sn_wsd_case_workplace_case\] table is also archived. For more information, see [Apply the archive rule](https://www.servicenow.com/docs/CwEIjzddh74IK3VgJSKNSg "Apply the archival policy for Workplace Core to archive old table records."). | | Workplace Service \[sn_wsd_case_workplace_service\] | Extends the Application File table. Stores information about all the Workplace Services in the application. | | Workplace Service Activity \[sn_wsd_case_workplace_service_activity\] | Extends the Application File table. Stores information about all the Workplace Service Activities in the application. | | Case Tier Escalation sn_wsd_case_tier_definition | Stores information about all the workplace case escalation rules created in the application. | | Fulfillment Instruction sn_wsd_case_fulfillment_instruction | Stores information about all the fulfillment instructions created for workplace services in the application. | | Request Service Items \[sn_wsd_case_service_item_request\] | Stores information about all the workplace service items requested using a workplace service. Nota: If WSD: Archive old workplace tasks archival rule is applied then Request Service Items \[sn_wsd_case_service_item_request\] table is also archived. For more information, see [Apply the archive rule](https://www.servicenow.com/docs/CwEIjzddh74IK3VgJSKNSg "Apply the archival policy for Workplace Core to archive old table records."). | | Workplace Service Item Location \[sn_wsd_case_m2m_service_item_location\] | Extends the Workplace Service Location table. Stores information about all the workplace service item locations added in the application. | | Workplace Service Location \[sn_wsd_case_m2m_service_location\] | Stores information about all the workplace service locations. | | Workplace Field Mapping \[sn_wsd_case_workplace_field_mapping\] | Stores information about all the workplace field mappings created in the application. | | Workplace Service Item \[sn_wsd_case_workplace_service_item\] | Stores information about all the workplace service items created in the application. | | Workplace Template Configuration \[sn_wsd_case_workplace_template_configuration\] | Stores information about all the workplace template configurations created in the application. | [Tabela 3. Tables installed with Workplace Case Management] {#components-installed-with-workplace-case-mgmt__table_fbz_45z_vdb} **Referência relacionada** * [Properties installed with Workplace Case Management](https://www.servicenow.com/docs/spnvmtwfaeHkIsastjiS0A "Customize the properties available with Workplace Case Management.") * [Workplace Service form](https://www.servicenow.com/docs/_JKbNVt~AlazFJJL_iruyw "Use the Workplace Service form to specify details such as the case table, default template, and record producers.") * [Workplace Location Assignment service](https://www.servicenow.com/docs/8FQyN31iDnShr0pLN0eCUQ "The Workplace Location Assignment service automatically assigns a workplace location to an employee.")